Beauty Booth Bangladesh
Beauty Booth Bangladesh
Beauty Booth Bangladesh
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Summary
- Vacancy: 3
- Age: 20 to 35 years
- Location: Dhaka (Rampura)
- Salary: Negotiable
- Experience: At least 2 years
- Published: 21 Aug 2024
Requirements
Education
- HSC, Bachelor degree in any discipline
Experience
- At least 2 years
Additional Requirements
- Age 20 to 35 years
High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven experience in a customer service role, preferably in a fast-paced environment.
Excellent verbal and written communication skills.
Proficient in using customer service software, CRM systems, and other relevant tools.
Strong problem-solving and decision-making abilities.
Ability to multitask, prioritize, and manage time effectively.
Empathetic and patient with a customer-focused approach.
Ability to work independently and collaboratively within a team.
Flexibility to work in shifts, including evenings, weekends, and holidays, if required.
Responsibilities & Context
We are seeking a skilled and motivated Customer Service Representative to join our team at Beauty Booth Ltd. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries in a timely and professional manner. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our client base. If you are a friendly, patient, and customer-oriented individual with excellent communication skills, we encourage you to apply.
Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
Provide accurate and up-to-date information about our products and services to customers.
Process orders, returns, and exchanges promptly and accurately.
Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.
Keep records of customer interactions, transactions, comments, and complaints for future reference.
Proactively identify and recommend improvements to enhance the customer experience.
Assist in troubleshooting and resolving technical issues experienced by customers.
Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
Strive to meet and exceed individual and team performance targets and customer satisfaction goals. Stay updated on product knowledge and company policies to provide accurate information to customers.
Skills & Expertise
Beauty Care
Beauty Skincare knowledge
Computer skill
Creative Thinking and Multitasking
Telemarketing
telesales
Compensation & Other Benefits
- Tour allowance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka (Rampura)