Customer Service Representative

Beauty Booth Bangladesh

 

Beauty Booth Bangladesh

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Summary

• Vacancy: 3
• Age: 20 to 35 years
• Location: Dhaka (Rampura)
• Salary: Negotiable
• Experience: At least 2 years
• Published: 21 Aug 2024

 

Requirements

Education

• HSC, Bachelor degree in any discipline

Experience

• At least 2 years

Additional Requirements

• Age 20 to 35 years

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient in using customer service software, CRM systems, and other relevant tools.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Empathetic and patient with a customer-focused approach.
• Ability to work independently and collaboratively within a team.
• Flexibility to work in shifts, including evenings, weekends, and holidays, if required.

Responsibilities & Context

• We are seeking a skilled and motivated Customer Service Representative to join our team at Beauty Booth Ltd. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries in a timely and professional manner. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our client base. If you are a friendly, patient, and customer-oriented individual with excellent communication skills, we encourage you to apply.
• Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
• Provide accurate and up-to-date information about our products and services to customers.
• Process orders, returns, and exchanges promptly and accurately.
• Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.
• Keep records of customer interactions, transactions, comments, and complaints for future reference.
• Proactively identify and recommend improvements to enhance the customer experience.
• Assist in troubleshooting and resolving technical issues experienced by customers.
• Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
• Strive to meet and exceed individual and team performance targets and customer satisfaction goals. Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills & Expertise

Beauty Care

Beauty Skincare knowledge

Computer skill

Creative Thinking and Multitasking

Telemarketing

telesales

Compensation & Other Benefits

• Tour allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Rampura)

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