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MKI Outsource
MKI Outsource
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Summary
- Vacancy: 01
- Age: 20 to 30 years
- Location: Sylhet (Sylhet Sadar)
- Salary: Negotiable
- Experience: 2 to 5 years
- Published: 22 Aug 2024
Requirements
Education
- HSC
- Preferred Professional Certification: IELTS,English
Experience
- 2 to 5 years
- The applicants should have experience in the following business area(s):
Telecommunication, IT Enabled Service - Freshers are also encouraged to apply.
Additional Requirements
- Age 20 to 30 years
IELTS should be advantage.
Must be fluent in English.
Responsibilities & Context
A USA-based company is looking for Call Center Executive in the Sylhet area. Candidates will work in our Sylhet office but mostly communicate with our USA office. Work hours will be from Bangladesh time, 3 PM -12 AM.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments. Other duties as assigned.
Skills & Expertise
Call Centre Supervision/ Management
Compensation & Other Benefits
Weekly Holiday: 1 day of week (preferable)
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Sylhet (Sylhet Sadar)