Topstar Cargo Systems Ltd. (International Courier Division)
Topstar Cargo Systems Ltd. (International Courier Division)
Topstar Cargo Systems Ltd. (International Courier Division)
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Summary
- Vacancy: 01
- Age: 25 to 35 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 5 to 7 years
- Published: 8 Aug 2024
Requirements
Education
- Bachelor/Honors, Masters
Experience
- 5 to 7 years
- The applicants should have experience in the following business area(s):
Logistic/Courier/Air Express Companies
Additional Requirements
- Age 25 to 35 years
Responsibilities & Context
- Act as the primary point of contact for customers regarding shipment inquiries, issues, and updates.
- Address and resolve customer concerns related to delivery schedules, shipment status, and package handling.
- Record and manage customer interactions and data related to shipments.
- Ensure that customer information and shipment details are accurately entered and updated in the system/excel files.
- Monitor and provide updates on the status of shipments to customers on timely manner.
- Coordinate with overseas agents to ensure timely delivery and address any delays or issues.
- Recording monthly shipment volume for billing purpose.
- Analyze data to identify trends, areas for improvement, and opportunities for enhancing service quality.
Compensation & Other Benefits
- Mobile bill, Medical allowance, Provident fund, Insurance
- Festival Bonus: 2
Annual Leave Encashment for Max 15 Days, Marriage Allowances & Etc.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka