Online Tech Academy
Online Tech Academy
Online Tech Academy
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Summary
- Vacancy: —
- Location: Dhaka (Kuril)
- Salary: Tk. 15000 – 20000 (Monthly)
- Experience: At least 1 year
- Published: 24 Aug 2024
Requirements
Education
Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, E-commerce, Educational Technology (Edtech) Startup
Additional Requirements
- Strong understanding of SaaS products and cloud-based technologies.
- Windows Troubleshooting, Google Docs and Sheets, any desk, Teamviewer.
- Fluent in the English language.Technical/Customer support background.
- Good presentation and communication skills.
- High level of empathy and customer-focused attitude.
Responsibilities & Context
𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰: Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 5000+ entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working, and self-driven individuals.
At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.
𝐉𝐨𝐛 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: We are seeking a highly motivated and customer-focused Tech Support to join our team. In this role, you will be responsible for providing technical assistance and support to our team. If you love helping people and tackling tech challenges, we’d love to hear from you!
𝐖𝐨𝐫𝐤 𝐏𝐥𝐚𝐜𝐞: SAR Bhaban, Ka-78 Pragati Sarani Main Road, Dhaka 1229
𝐖𝐨𝐫𝐤 𝐓𝐢𝐦𝐞: 09:00 Am-06:30 Pm
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
- Provide efficient client support via email, phone, and chat, addressing queries and resolving issues.
- Find and solve software issues using our products and services.
- Guide to help clients use our software effectively and improve their experience.
- Maintain accurate records of customer interactions, problems, and solutions.
- Work with development and product teams to resolve complex issues and improve products.
- Educate customers and staff on basic technical procedures and best practices.
- Stay informed on new technologies, software, and hardware to provide effective support.
Compensation & Other Benefits
- Annual Increment (After Probation/Eligibility)
- 2 Times Yearly Festival Bonus
- Performance Bonus
- Annual Tour
- Best Employment Remuneration (Quarterly & Annually)
- Birthday Celebration Remuneration and leave
- Honeymoon Package For Newly Weds.
- Financial contribution for first childbirth
- Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee
- Mobile bill allowance (Only Entitled)
- Unlimited access to reading books
- Useful Corporate health card
- Relaxing zonesGym Facilities
- All Government holidays as per company policy
- An environment that fosters accelerated growth and training.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Kuril)