Customer Support Executive

ChefOnline

 

ChefOnline

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Summary

• Vacancy: 2
• Age: 26 to 38 years
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 5 to 7 years
• Published: 29 Aug 2024

 

Requirements

Education

• Bachelor in Engineering (BEngg) in Computer Science & Engineering, Masters in Engineering (MEngg) in Computer Science & Engineering

Experience

• 5 to 7 years
• The applicants should have experience in the following business area(s):
  Software Company, E-commerce

Additional Requirements

• Age 26 to 38 years

The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0

Responsibilities & Context

ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Customer Support Executive to provide enterprise-level support.

• Provide technical and non-technical support to our customers.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Provide prompt and accurate feedback to customers.
• Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
• Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
• Regularly assess the performance of team members against set KPIs and objectives.
• Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.

Skills & Expertise

Client service skills

Complaint handling

Customer Support

Customer Support/ Client Service

Handling customer queries

Technical Support IT

Compensation & Other Benefits

• Salary Review: Yearly
• Festival Bonus: 2

Night Shift- 7:00pm-6:00am

Weekly-4 days (roster wise)

3 days weekend as per rota

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

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