Sr. Asst. Manager / Asst. Manager – Corporate Customer Support

Next Online Ltd.

Next Online Ltd.

 

Next Online Ltd.

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Summary

  • Vacancy: 2
  • Location: Dhaka
  • Salary: Negotiable
  • Experience: At least 5 years
  • Published: 31 Aug 2024

 

Requirements

Experience

  • At least 5 years
  • The applicants should have experience in the following business area(s):
    Telecommunication, IT Enabled Service, ISP

Additional Requirements

  • Minimum 5 year working experience in ISP or IT.
  • Very good knowledge in IP sub-netting, Mikrotik Firewall, Filter and Mangle, various types of Bandwidth controlling, NAT & Port forwarding, tunneling, understand of routing table. Basic knowledge on VISIO and network diagram.
  • Must have very good communication skill direct and over the phone with corporate customer.
  • Experience in computer LAN setup and troubleshooting.
  • Point to point radio setup skills. Cisco routing and switching basic configuration.
  • Good understanding of Routing Protocol Static, OSPF, RIP, BGP. Basic knowledge about configuring Linux Server, IP Telephony.
  • Mikrotik & Computer hardware Troubleshooting capabilities.
  • Experience of handling & Trouble Shooting of IP Camera, DVR, Finger Attendances & Access control Device.
  • Must be proactive, energetic & determined to meet deadlines.
  • Very good Teamwork skills. E-Mail corresponding with clients.
  • Must willing to work for long time. Willing to acquire new skill.
  • Positive attitude and dedicated to the job.

Responsibilities & Context

  • Lead technical team and able to work under pressure.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
  • Prioritizing and managing many tasks at the same time.
  • Ensure all issues are properly logged.
  • Document technical knowledge in the form of notes and manuals. Committed and performance driven.

Employment Status

Full Time

Job Location

Dhaka

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