Confidence Batteries Limited
Confidence Batteries Limited
Confidence Batteries Limited
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Summary
- Vacancy: —
- Location: Anywhere in Bangladesh
- Minimum Salary: Negotiable
- Experience: At least 2 years
- Published: 13 Sep 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Manufacturing (Light Engineering and Heavy Industry), Engineering Firms, Group of Companies, Steel, Battery, Storage cell
Responsibilities & Context
We are looking for Territory Sales and Service Officers (TSSOs), who will be responsible for driving sales of batteries for electric tri-cycles and rickshaws in their designated regions, as well as providing after-sales service.
Responsibilities:
Sales Expansion:
- Market Development: Identify and target new sales opportunities within the territory, focusing on potential clients in the electric tri-cycle, rickshaw, solar and IPS market.
- Dealer Acquisition: Develop and implement strategies to acquire new customers while nurturing relationships with existing clients.
- Sales Targets: Meet or exceed monthly and quarterly sales goals set by the Zonal Manager.
- Market Research: Conduct ongoing market analysis to understand customer needs, market trends, and competitor activities.
- Garage Marketing Campaign: Regularly visit garages where rickshaws are parked and charged to market products directly to drivers and mechanics.
- Sales Reporting: Regularly report on sales activities, progress towards targets, and market conditions to the Zonal Manager.
After-Sales Service:
- Technical Support: Provide technical assistance to dealers and end customers, resolving any issues related to battery performance or installation.
- Warranty Management: Manage the 6-month warranty period for sold batteries, ensuring that any reported issues are promptly addressed.
- Battery Inspection: Conduct inspections of batteries reported as defective to determine the cause of the issue and validate warranty claims.
- Battery Replacement: Facilitate the replacement of defective batteries within the warranty period, coordinating with the logistics and service teams.
- Service Documentation: Maintain detailed records of all service requests, inspections, and replacements in the CRM system.
- Service Reporting: Regularly compile and submit service reports that detail the number and nature of service requests, warranty claims, resolutions, and any patterns or recurring issues.
Dealer Relationship Management:
- Relationship Building: Foster strong relationships with customers to ensure ongoing satisfaction and loyalty.
- Customer Visits: Regularly visit customers to assess their needs, provide technical support, and explore opportunities for additional sales.
- Communication: Maintain open and transparent communication with customers regarding service requests, warranty claims, and other issues.
- Feedback Collection: Gather customer feedback on products and services to inform continuous improvement efforts.
- Monthly Reporting: Provide customers with a detailed monthly ledger and sales statement, along with a report on warranty claims and the solutions implemented.
Collaboration and Coordination:
- Internal Coordination: Work closely with Sales Managers, logistics, and technical teams to ensure seamless service delivery and order fulfillment.
- Feedback Loop: Provide insights to the Sales Manager and Product Development teams based on customer feedback and market conditions.
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Anywhere in Bangladesh