East Coast Group

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Summary

Vacancy: 1
Location: Dhaka (GULSHAN 1)
Experience: 3 to 5 years
Published: 15 Sep 2024

Requirements

Education

Bachelor/Honors, Masters

Experience

3 to 5 years
The applicants should have experience in the following business area(s):
Travel Agent

Additional Requirements

Should be familiar with Re-Issue, Re-Validation, Refund and Upgradation.·
Coordination with Embassies, Airlines, Hotels & Service Providers.
Should be able to manage clients for Instant Services.
Strong negotiation skills.
Good navigational and usage skill at MS Office.
Good command in written and spoken in both English & Bangla.
Candidates having experience in OTA platform will get preference.
Must comply with work deadline and capacity to work under pressure.
Be well informed and updated on Global Holiday seasons and dates.
Strong Sense of Ethics & Confidentiality.

Responsibilities & Context

EC Aviation Limited (ECAL) started its journey in November 2015 with a brand name ‘FLY EC’ to meet growing in-house demand and external opportunities in the tailor-made travel and tourism needs. Within the shortest possible time, it has earned accreditation from IATA and has been offering air tickets, tour packages, visa consultancy, Hajj and Umrah (pilgrimage) packages and other services, such as hotel booking, airport transfers and business networking, for both domestic and international destinations with success.

Actively sell holiday packages, including flights, accommodations, tours and other travel services.
Promote special offers, seasonal promotions, and customized travel plans to meet customer preferences.
Maintain and update knowledge of destinations, airlines, hotels, and other travel services.
Consult with clients to identify their travel needs, preferences, and budget constraints.
Provide detailed information on travel destinations, itineraries, and costs.
Offer post-sale assistance, including changes, cancellations, and customer queries.
Handle bookings for all elements of the holiday package, including transport, accommodation, and activities.
Coordinate with hotels, airlines, and tour operators to confirm availability and pricing.
Manage payments, issue travel documents, and ensure all bookings are confirmed.
Stay up-to-date with industry trends, competitor offerings, and emerging destinations.
Assist in creating and optimizing holiday packages to appeal to different target audiences.
Provide feedback on customer preferences and booking patterns to help enhance future offerings.
Airlines ticketing, reservation creating PNR, issuing & reissuing ticket using IATA GD5 (Sabre / Galileo / Amadeus).
Ensure reservation according to customers’ requirements for Airlines, Hotel booking etc.
Any tasks assigned by Management.

Compensation & Other Benefits

Mobile bill
Lunch Facilities: Partially Subsidize
Festival Bonus: 2

Welfare Fund

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

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