BRAC
BRAC
BRAC
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Summary
- Vacancy: —
- Location: Dhaka
- Experience: At least 1 year
- Published: 18 Sep 2024
Requirements
Education
Diploma/ Bachelors in CSE/IT/EEE from any recognised university/ institution.
Experience
- At least 1 year
Additional Requirements
- Minimum 1 year of relevant work experience is required.
- Fundamental level knowledge on Software, Software Tools, Microsoft Office Applications, Google Apps & IT Architecture.
- Fundamental level knowledge on Anti-virus Applications, Data Privacy &Cyber Security.
- Customer-centric mindset & attitude.
- Excellent communication, knowledge sharing and interpersonal skills.
- Intermediate level knowledge on Operating Systems including Windows, Linux/Unix, Android & iOS.
- Advanced level skills in troubleshooting computing devices, Recommending spares, Office Equipment, Network Equipment and Power related peripherals.
Responsibilities & Context
Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065
BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it – safely, responsibly and sustainably.
Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
Job Purpose
Delivery of Software, Hardware & Network related Support, Services and Knowledge Sharing as Single-Point-of-Contact of Technology Unit to Microfinance field offices at regional level while following approved process, procedures and involving related stakeholders & partners.
Key Responsibilities
- Provide software, hardware and network related support & services as Single-Point-of-Contact of technology unit to 50± field offices of the Microfinance Programme.
- Deliver onsite preventive maintenance support to 50± field offices of Microfinance Programme as per the agreed frequency.
- Provide initial/primary support & services to all Software Applications and internet connectivity at field offices.
- Engage in all-round complete support & services, including hardware fixation & replacement to the vast technology infrastructure & device footprints of field offices covering: Desktop, Laptop, TAB, Printer, Scanner, Projector, Modem, SIM, Router, Switch, Access Points and UPS, AVR, IPS, etc.
- Ensure execution of ad-hoc maintenance & health-check activities towards software, hardware and network.
- Support and recommend device replacement and spare parts purchasing.
- Coordinate and interface with software, hardware & network partners to manage warranty & support issues.
- Participate in cross-functional projects initiated at both Head Office and Field Offices.
- Facilitate technological knowledge sharing with regional colleagues and stakeholders.
SAFEGUARDING RESPONSIBILITIES
- Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Location: Field Office
Compensation & Other Benefits
Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, and others as per policy.
Employment Status
Full Time
Job Location
Dhaka