Guest Relation Officer

Manabay Water Park

Manabay Water Park

Manabay Water Park

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Summary

  • Vacancy: 02
  • Age: 25 to 30 years
  • Location: Munshiganj (Gazaria)
  • Salary: Negotiable
  • Experience: 3 to 5 years
  • Published: 28 Sep 2024

Requirements

Education

  • Master of Business Administration (MBA)

Experience

  • 3 to 5 years
  • The applicants should have experience in the following business area(s):
    Textile, Livestock, Amusement Park

Additional Requirements

  • Age 25 to 30 years

Responsibilities & Context

Greet guests upon arrival and ensure a warm welcome.

Handle guest inquiries and provide information about services and amenities.

Resolve guest complaints and issues promptly and professionally.

Coordinate with other departments to fulfill guest requests.

Assist with check-in and check-out processes.

Maintain accurate records of guest interactions and feedback.

Provide recommendations for local attractions and events.

Ensure the lobby and reception area are clean and presentable.

Monitor guest satisfaction and take proactive steps to enhance their experience.

Assist in planning and organizing special events for guests.

Follow up with guests to ensure their needs are met.

Handle VIP guests and ensure they receive special attention.

Manage guest loyalty programs and encourage repeat visits.Train and mentor junior staff members.

Stay updated on industry trends and best practices.

Assist in marketing and promotional activities.

Prepare reports on guest feedback and satisfaction levels.

Ensure compliance with health and safety regulations.

Handle emergency situations calmly and efficiently.

Participate in team meetings and contribute to continuous improvement initiatives.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Munshiganj (Gazaria)

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