Executive / Senior Executive-Tech Support

A Reputed Nationwide ISP

A Reputed Nationwide ISP

 

A Reputed Nationwide ISP

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Summary

  • Vacancy: —
  • Location: Dhaka (GULSHAN 1)
  • Salary: Negotiable
  • Experience: 2 to 5 years
  • Published: 28 Sep 2024

 

Requirements

Education

  • Bachelor of Science (BSc), Master of Science (MSc)

Experience

  • 2 to 5 years
  • The applicants should have experience in the following business area(s):
    ISP

Additional Requirements

  • Hands on experience in computer LAN setup and troubleshooting
  • Good basic knowledge in IP routing and sub-netting
  • Experience in Linux and Windows OS setup and troubleshooting
  • Fluency in speaking and writing English and Bangla
  • Strong interpersonal skills
  • Team player and enjoys work pressure

Responsibilities & Context

  • Communicate and respond to customers (including domestic and foreign) over email and phone
  • Conduct customer visit to address technical issues and ensure customer satisfaction
  • Maintain inter departmental communication
  • Research and development for adopting new technologies
  • Mentor, lead and train up team members
  • Work on cyber security including Vulnerability Assessment (VA) and Penetration Testing (PT)
  • Participate in a roster based work schedule, including night shifts
  • Attend pre-sales technical meetings
  • Plan and design system and network solutions for new as well as existing customers
  • Work on the routing and switching (Cisco, MikroTik, OLT etc.) including the wireless technologies
  • (Cambium, Uni, Ruckus, SOHO routers)
  • Work on Linux and Microsoft environment of BOL core system as well as customers
  • Design service improvement plan and implement accord

Compensation & Other Benefits

  • Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity, T/A
  • Salary Review: Yearly
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2

Transport

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

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