Customer Support Representative

Offshore Solutions BD

Offshore Solutions BD

Offshore Solutions BD

Follow

Summary

  • Vacancy: 10
  • Age: 18 to 30 years
  • Location: Bangladesh
  • Salary: Tk. 20000 – 25000 (Monthly)
  • Experience: At least 1 year
  • Published: 29 Sep 2024

Requirements

Education

  • Bachelor/Honors

Experience

  • At least 1 year
  • The applicants should have experience in the following business area(s):
    Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 18 to 30 years

Responsibilities & Context

MUST BE FLUENT AT ENGLISH.

Working Hours:

  • 5 am to 2 pm

Weekends:

  • Saturdays & Sundays

Key Responsibilities:

  • Handle outbound and inbound sales calls and emails, providing product information and assistance to potential customers.  Troubleshoot technical issues reported by customers, providing solutions and escalating issues as needed.  

  • Conduct outbound sales activities, including cold calling and email outreach, to generate leads and drive revenue growth.

  •  Maintain accurate records of customer interactions and sales activities in the CRM system.  

  • Collaborate with cross-functional teams, including engineering and product, to resolve customer issues and improve the overall customer experience.  

  • Meet or exceed sales targets and key performance indicators (KPIs) set by management. Skills, Knowledge, and Expertise: 

  • Strong sales and customer service skills, with the ability to build rapport and effectively communicate with customers.

  • Technical proficiency, with the ability to troubleshoot and resolve technical issues related to our products.

  • Excellent written and verbal communication skills in English, with the ability to articulate complex concepts in a clear and concise manner.  

  • Experience in outbound sales activities, including cold calling and email outreach, is preferred. 

  • Familiarity with CRM systems and sales tools, such as Salesforce or HubSpot, is a plus.  

  • Ability to work independently and manage time effectively in a remote work environment.  

  • Previous experience in a similar role in the technology industry is preferred.

What’s in it for you? The Company: 

  • Fast-track career development with potential cross-functional and international opportunities.  

  • Remote working with flexibility.  

  • Opportunity to work with cutting-edge technology and be part of a high performing team.  

  • Collaborative and supportive team environment with a focus on achieving sales targets and exceeding customer expectations.  

  • Opportunities for ongoing training and development to enhance your skills and advance your career. 

Compensation & Other Benefits

  • Weekly 2 holidays
  • Salary Review: Yearly
  • Festival Bonus: 2

Workplace

Work from home

Employment Status

Full Time

Job Location

Bangladesh

Source link

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

Scroll to Top