EFL Global Limited
EFL Global Limited
EFL Global Limited
Follow
More jobs from this company
Summary
- Vacancy: —
- Age: at least 25 years
- Location: Dhaka (Banani)
- Salary: Negotiable
- Experience: At least 5 years
- Published: 12 Sep 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
Experience
- At least 5 years
- The applicants should have experience in the following business area(s):
Shipping, Freight forwarding, Transportation, Port Service, Inventory/Warehouse
Additional Requirements
- Age at least 25 years
- We prioritize candidates with experience in the freight forwarding industry.
- If you have a strong background in this field and a deep understanding of its operations, we encourage you to apply and join our dynamic team.
Responsibilities & Context
Oversee and manage the day-to-day shipment operations of Ocean Freight, ensuring timely communication and exceptional service to customers.
Establish and maintain strong relationships with overseas agents, shippers, and key stakeholders to ensure smooth execution of shipments.
Monitor and ensure compliance with Standard Operating Procedures (SOPs) for all customers, ensuring alignment with company policies.
Manage booking processes, including coordination with shippers and buying houses, providing accurate information for shipment planning.
Respond promptly and professionally to customer inquiries and resolve issues efficiently.
Monitor EDI/DSR reports, ensuring timely submission and accuracy.
Supervise and ensure smooth coordination between customers and the Ocean customer service/CGP Operations team for planning and execution, including providing shipment details such as booking numbers, agent details, carrier preferences, and estimated arrival times.
Drive continuous improvement efforts within the customer service function by identifying areas of improvement and implementing effective strategies.
Train and mentor team members, providing guidance on best practices, problem-solving, and customer-handling techniques.
Maintain a high level of customer satisfaction by managing escalations, addressing customer concerns, and ensuring service excellence.
Collaborate with vendors for customs status and timely provision of shipping documents.
Work closely with internal departments to resolve operational issues and streamline communication between various stakeholders.
Working with multiple customers at the same time.
Keep close follow-up with all major shipping lines like OOCL/Hapag-Lloyd/ONE/MSC Line for bookings as well as space.
Need to accept any other assigned work as and when required by the management.
Skills & Expertise
Customer Relation
Freight Forwarding
Good Communication Skill in English
Microsoft Office Suite
Ocean Freight
Strong leadership and team management skill
Compensation & Other Benefits
- Mobile bill, Insurance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Banani)
Job Highlights
We are seeking a proactive assistant manager to join our ocean freight department, who will be responsible for overseeing and managing day-to-day Shipment operation of ocean freight.
To apply for this job email your details to admin@chakricircular.com