Front Office Manager

Sea Pearl Beach Resort & Spa Ltd.

Sea Pearl Beach Resort & Spa Ltd.

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Summary

• Vacancy: 1
• Age: 28 to 38 years
• Location: Cox’s Bazar
• Salary: Tk. 50000 – 100000 (Monthly)
• Experience: 5 to 10 years
• Published: 6 Nov 2024

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management

Experience

• 5 to 10 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 28 to 38 years

Responsibilities & Context

Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies

• Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals.

• Monitors status regularly and adjusts strategies as appropriate 

Manages the operation of the front office and related areas.

• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas

• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals.

• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.

• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.

• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly.

• Ensures front desk handles billing and cash in accordance with hotel’s standards.

• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.

• Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement.

• Recruits and selects qualified candidates

• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.

• Communicates performance expectations and provides employees with on-going feedback.

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.

Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

• Provides genuine hospitality and teamwork on an ongoing basis.

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

• Performs other duties required to provide the service brand behavior and genuine hospitality 

Adheres to hotel policies and procedures.

• Keeps General Manager promptly and fully aware of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

• At all times projects a favorable image of the Hotel to the public.

• Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner.

• Pursue all responsibilities within the ability given by the management at any time.

Skills & Expertise

Business Forecast

Good Computer Skills and Communication

Guest Management

Guest Relation

Guest Relations Services

Guest satisfaction

Hotel and Hospitality Management

Leadership and teamwork

Problem solving and decision making

Strong analytical and communication skills

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar

Job Highlights

To manage the Front Office and related Departments by developing and implementing strategies and services which meet the needs of owners, employees and guests. Ensuring that the first impression of customer is a favorable one.

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