Guest Relations Officer

Sea Pearl Beach Resort & Spa Ltd.

Sea Pearl Beach Resort & Spa Ltd.

Follow

More jobs from this company

Summary

• Vacancy: 02
• Age: 26 to 35 years
• Location: Cox’s Bazar
• Salary: Negotiable
• Experience: 2 to 5 years
• Published: 7 Nov 2024

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management

Experience

• 2 to 5 years
• The applicants should have experience in the following business area(s):
  Hospital, Hotel, Airline, Resort, Airport Service
• Freshers are also encouraged to apply.

Additional Requirements

• Age 26 to 35 years

Responsibilities & Context

• The Ambassador of the hotel and represents and lives the values of hospitality, etiquette and sublime attention to guests and visitors.

• Monitors the status and the requirements of guests in the lobby and all public areas

• Addresses and solves urgent requirements of the guests

• Takes special care of disabled guests, families with children, aged guests

• Assists guests with directions, hotel information, local events and organizes outings as desired

• Maintains effective communication with all related departments to ensure a smooth

• To handle all arrival and departure records

• To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out 

• To show hotel rooms and suits to prospective clients and guests

• To handle guest enquiries and requests and to have a thorough knowledge of the Resort and its surrounding areas 

• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary 

• Using your exceptional guest engagement skills to provide personalized service and a memorable experience for our guests – every guest, every interaction and every day.

• Maintaining accurate guest accounts

• Taking bookings, providing helpful information & entering reservations

• Answering guests queries in a timely and efficient manner

• Ensuring service provided by to guest is to standards

• Comply with quality assurance expectations and standards.

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.

Skills & Expertise

Good Computer Skills and Communication

Guest Management

Guest Relations Services

Hospitality and Smiling

Must be able to read and write English

Problem Solving Ability

Smart

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar

Job Highlights

As the Guest Relations Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests.

Source link