Systems Support Engineer

Next IT LTD

Next IT LTD

Next IT LTD

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Summary

  • Vacancy: 01
  • Age: at most 30 years
  • Location: Dhaka (GULSHAN 1)
  • Salary: Tk. 30000 – 40000 (Monthly)
  • Experience: At least 3 years
  • Published: 12 Nov 2024

Requirements

Education

  • Bachelor of Science (BSc) in Computer Science
  • Graduate degree (preferably B.Sc. in CS/ CSE/ IT) from any reputed University.

  • Skills Required: CCNA, CCNP, Network Engineering, Windows 2019, 2016 Server(s)

Experience Requirements:

At least 3 Year Hands on Experience in the following Criteria:     

  • Office IT Infrastructure Management.

  • IT Hardware/Network Troubleshooting.

  • Microsoft Products and Services. Example:  Active Directory, Microsoft Office, Office 365.

  • LAN Management.

  • End User Support.

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Software Company, IT Enabled Service, Computer Hardware/Network Companies

Additional Requirements

  • Age at most 30 years
  • Knowledge of client/server hardware and software configuration.

  • Windows system administration and working experience on AD.

  • Working knowledge of virtualization, VMWare, or equivalent.

  • Strong knowledge of systems and networking software, hardware, and networking protocols.

  • Experience with scripting and automation tools.

  • Proven experience as a System Administrator, Network Administrator or similar role.

  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.

  • Knowledge on Linux & Windows, Information security, cloud, Mac, Cisco, Micro Tik, networking, Scripting, programming, clustering, High availability, fault-tolerance and storage backup.

  • Need to have strong interpersonal skills, good listener, especially when problems arise.

  • Ability to manage multiple troubleshooting at same time and capability to work independently.

  • Experience with remote desktop applications and help desk software.

  • Team-oriented attitude to help other colleagues and departments with technical problems.

  • Strong interpersonal communication and relationship-building skills.

  • Ability to manage time and effectively prioritize numerous projects at one time.

  • Proficiency in Windows/Linux/Mac OS.

  • Time management skills, Strong interpersonal and communications skills, Strong strategic thinking ability along with good analytical skills, networking skills, and must be a Team Player.

Responsibilities & Context

  • Maintain a Central repository of all Hardware & software products held by OWNER.

  • Maintaining & troubleshooting core data centre, networking, LAN, WAN.

  • Diagnosing problems encountered on the Network usage, which may be due to any Hardware / Software parameters.

  • Identifying & troubleshooting of problems related to cabling, connectivity, hardware, replacement of faulty hardware.

  • Maintenance & troubleshooting of Internet proxy device (UTM)Maintenance & troubleshooting of wireless LAN & wireless controllers.

  • Patch management on server operating system and desktop operating system.

  • Installing, updating, configuring, fine tuning and troubleshooting of software products with optimization on servers, Desktops, Terminals, peripherals, printers.

  • Implementation of software change in any machine arising due to Moves, Adds, Changes & Upgrades of Hardware.

  • Provide On-line applications support to end-users.

  • Provide Help Desk for monitoring user calls related to problems in hardware software etc. coordinate with Hardware Maintenance Engineer to get Hardware

  • Related problems resolved.

  • Engineers shall also render services not specifically mentioned above but are necessary for support to OWNER IT team for their IT related activities.

  • Information Security Management.

  • Installation, updating of Anti-virus software on servers, desktops and solve virus related problems.

  • Installation, configuration, updating, troubleshooting of information security related tools i.e. DLP, Encryption, end- point backup on desktop/laptop.

  • Conducting internal vulnerabilities assessment.

  • Installation, configuration, troubleshooting of any other operations management tools used by OWNER.

  • Monitoring, Reporting & documentation.

  • Maintain all reports, documents for all systems, operations & changes.

  • Maintaining checklists/template for daily/weekly/monthly/quarterly/yearly report.

  • Monitor & report performance issues to OWNER IT team.

  • Resolve performance issues if any.

  • Prepare documentation with respect to processes, policies, guidelines, checklists, work instruction as instructed by OWNER IT team.

  • Work and report to System Admin Manager/Team Lead.

Skills & Expertise

System Admin

System Engineer (Computer Network System)

Compensation & Other Benefits

  • Salary Review: Yearly.

  • Performance Bonus.

  • Festival Bonus: 2 (Yearly).

  • 6 Working days.

  • Lunch (Fully Subsidize) & Snack.

  • Friendly working environment.

  • Office Time: 8:30 AM To 5:30 PM

  • Other benefits as per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (GULSHAN 1)

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