The Lifeline Lodge & Resort

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Summary

Education

Experience

At least 5 years
The applicants should have experience in the following business area(s):
Resort, Amusement Park

Additional Requirements

The Lifeline Lodge & Resort is a sister concern of Hundred Souls Limited.It is going to recruit Front Office Manager.

Interested & eligible candidates are requested to apply.

Job Responsibilities:

Team Management: Lead, train, and supervise the front desk team, ensuring smooth operations and excellent guest service.
Guest Relations: Act as the main point of contact for guests, handling inquiries, complaints, and special requests professionally and efficiently.
Operations Oversight: Manage daily front office operations, including check-ins, check-outs, room assignments, and guest service processes.
Coordination with Departments: Collaborate closely with Housekeeping, Sales & Marketing, and other departments to ensure seamless guest experiences and efficient operations.
Financial Accountability: Oversee the front office budget, monitor expenses, and implement cost-saving measures while maintaining high standards of service.
System Management: Ensure the accuracy and efficient use of the property management system (PMS) for reservations, billing, and guest information.
Reporting: Prepare and submit regular reports on front office operations, guest satisfaction, to the General Manager.
Training & Development: Identify training needs, conduct training sessions, and encourage professional growth among front office team members.

Good communication skills.

Good presentation skills

Hotel and Hospitality Management

Hotel and Resort

Housekeeping

MICROSOFT OFFICE

Problem Solving Ability

Time Management

Work at office

Full Time

Gazipur (Gazipur Sadar)