Operations Manager

Sea Pearl Beach Resort & Spa Ltd.

 

Sea Pearl Beach Resort & Spa Ltd.

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Summary

• Vacancy: 01
• Age: 35 to 45 years
• Location: Cox’s Bazar
• Salary: Negotiable
• Experience: 8 to 10 years
• Published: 22 Nov 2024

 

Requirements

Education

• Master of Business Administration (MBA) in Hospitality Management

8+ years of progressive experience in hospitality operations management, with at least 3 years in a multi-property role.

Experience

• 8 to 10 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 35 to 45 years

Ability to work flexible hours, including weekends and holidays

Responsibilities & Context

Key Responsibilities:

Operational Leadership:

• Develop, implement, and monitor operational policies and standards across the resorts.
• Ensure smooth day-to-day operations while maintaining consistency in guest experience.
• Coordinate and oversee resort managers to achieve service and performance goals.
• Monitor compliance with safety, health, and environmental regulations.

Financial Management:

• Analyze financial reports to track performance, identify trends, and recommend improvements.

Guest Experience:

• Ensure consistent delivery of high-quality guest experiences across all resorts.
• Implement and monitor guest feedback mechanisms to enhance satisfaction and loyalty.
• Manage resolution of escalated guest concerns or service issues.

Team Management:

• Provide leadership, guidance, and support to resort managers and departmental heads.
• Conduct regular performance reviews and identify training needs for staff development.
• Foster a positive work culture focused on teamwork, accountability, and excellence.

Strategic Planning:

• Develop short- and long-term strategies to achieve operational goals and growth targets.
• Identify opportunities for innovation and improvement in operations.

Reporting & Communication:

• Prepare and present regular reports on operational performance, challenges, and achievements.
• Serve as the main point of contact between resort management teams and senior leadership.
• Ensure clear and effective communication across all teams.

  Others as per given assignment by the management time to time.

Skills & Expertise

Excellent communication and interpersonal skills.

Flexibility and Adaptability

Guest Management

Guest satisfaction

Hotel and Hospitality Management

Leadership and teamwork

Multi tasking ability

Problem solving and decision making

Smart presentation Skill

Strong leadership and team management skill

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar

Job Highlights

The OM oversees the performance, efficiency and profitability of resort, ensuring service excellence and standards. The role requires strong leadership, strategic planning, and collaboration to drive customer satisfaction and business growth.

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