Young Professionals – IT

HELVETAS Swiss Intercooperation Bangladesh

HELVETAS Swiss Intercooperation Bangladesh

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Summary

• Vacancy: 01
• Age: at most 32 years
• Location: Dhaka
• Experience: 1 to 2 years
• Published: 13 Dec 2024

Requirements

Experience

• 1 to 2 years

Additional Requirements

• Age at most 32 years

• At least one to two years of experience in the information technology field is preferred.
• Good understanding of basic computer hardware and software applications.
• Well-versed in Microsoft Operating systems and Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, Microsoft Teams.
• Good understanding of computer networks.
• Strong problem-solving skills and a willingness to learn about IT.
• Effective communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Responsibilities & Context

Helvetas Bangladesh is looking for Young Professionals to ensure IT support under the close supervision and mentoring of a Senior IT Manager. This position will also assist in the implementation of various digital initiatives and support the organisation’s efforts to achieve its development goals. This position is based in the Dhaka Country office with field visits if required.

Job responsibility includes:

• Operating System (OS) installation and basic setup and synch with organization domain.
• First-level support for LAN connectivity and Wi-Fi network and problem escalation.
• Checking LAN and PBX connectivity points for users in case of failure and applying troubleshooting.
• Support to keep track of project IT assets.
• Provide first-level support for hardware and software issues for office and field staff.
• Providing support in case of printing interruptions due to system error.
• Basic Online collaboration tools and application support.
• Support to arrange IT resources(project) at the venue during the workshop.
• Provide technical assistance during meetings or virtual events.
• Support to configure email or other required apps on smartphones.
• Support to install and configuring online collaboration apps on smartphones (Microsoft Teams, skype for business, zoom, OneDrive).
• Support to country office finance and administration unit for digitizing paper documents.
• Participate in new IT system tests introduced in the organization and prepare reports as required.
• Provide support to migrate user laptops to Microsoft Entra ID.
• Any IT-relevant task as assigned by the management.

Skills & Expertise

IT Support

Network Engineering

System Administrator

Compensation & Other Benefits

Helvetas offers very competative monthly allowance with consolidated amount in BDT. Other benifits includes Helvetas public holidays, 2 days of the weekend, paid annual leave of 25 days and 15 days of sick leave.

Workplace

Work at office

Employment Status

Internship

Job Location

Dhaka

Job Highlights

This is an excellent opportunity to learn, grow and have exposure to build a career in IT function in an INGO.

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