Software Support Engineer

Tech Village

 

Tech Village

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Summary

• Vacancy: 2
• Location: Dhaka (Khilkhet)
• Salary: Tk. 25000 – 35000 (Monthly)
• Experience: At least 1 year
• Published: 17 Dec 2024

 

Requirements

Education

• Bachelor of Science (Pass) in Computer Science & Engineering

• Bachelor’s Degree in Computer Science, Engineering, or a related field.

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  IT Enabled Service, Engineering Firms

Additional Requirements

Experience:

• Minimum 1 year of experience in software development, IT, or a related technical role (personal or professional experience).

Technical Skills:

• Familiarity with modern programming languages, especially PHP, Laravel, MySQL, and RESTful APIs.
• Basic understanding of web technologies such as HTML5, CSS3, JavaScript.
• Knowledge of version control systems like Git or SVN.
• Experience in debugging and troubleshooting with a strong commitment to improving problem-solving skills.

Communication:

• Excellent verbal and written communication skills.
• Fluent English is mandatory to collaborate effectively with global project teams.

Interest in Business support:

• Strong interest in working with platforms like codecanyon & Human centric software support.

Responsibilities & Context

Job Overview: TechVillage is seeking a Software Support Engineer specializing in Troubleshooting & debugging solutions to support our Codecanyon customers. In this role, you will be essential to resolving client support tickets on our support portal related to our PHP and Laravel-based applications. You will diagnose issues, implement client-focused solutions, and work collaboratively with our development, project management, and QA teams to deliver high-quality, user-friendly applications. We’re looking for proactive problem solvers who thrive in dynamic, collaborative settings and adapt swiftly to new technologies.

Key Responsibilities:

• Diagnose and resolve client-reported issues in PHP and Laravel codebases.
• Troubleshooting & debugging software support according to client requirement.
• Good understanding of web technologies such as HTML5, CSS3, JavaScript, PHP, Laravel.
• Provide high-quality technical support, ensuring timely resolution of client support.
• Collaborate closely with development, QA, and project management teams to enhance the client experience.
• Continually learn and adapt to platforms like Codecanyon.

Skills & Expertise

Communication in English

JavaScript

Laravel

MySQL database

PHP

ReactJS

Compensation & Other Benefits

Workplace & Benefits:
1. On-site (remote not allowed)
2. Office Hours: 8:30 am – 5:30 pm
3. Weekends: All Fridays & 2 Saturdays
4. Lunch: Partially Subsidized
5. Festival Bonus: Twice Yearly (Eid)

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Khilkhet)

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