IT Service Desk Specialist

A Renowned International Company

 

A Renowned International Company

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Summary

• Vacancy: 3
• Age: 25 to 40 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 9 Jan 2025

 

Requirements

Education

• Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Applications

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure

Additional Requirements

• Age 25 to 40 years

• Minimum of 2–4 years in IT support, with at least 1 year in 2nd Level support.
• Experience with IT service management tools and processes (e.g., ITIL framework).
• Proficiency in Windows and macOS operating systems.
• Hands-on experience with Active Directory, Microsoft 365, and troubleshooting networking issues.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and remote support tools.
• Knowledge of scripting languages (e.g., PowerShell) is an advantage.
• Technical Skills:
• Proficiency in Windows and macOS operating systems.
• Hands-on experience with Active Directory, Microsoft 365, and troubleshooting networking issues.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and remote support tools.
• Knowledge of scripting languages (e.g., PowerShell) is an advantage.
• Soft Skills:
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and prioritize tasks.
• Certifications (preferred but not mandatory):
• CompTIA A+, Network+, or similar certifications.
• Microsoft Certified:
• Modern Desktop Administrator Associate.
• ITIL Foundation Certificate.

Responsibilities & Context

Key Responsibilities:

Incident Management:

• Handle escalated tickets from 1st Level Support, ensuring timely and efficient resolution.
• Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
• Document issues, solutions, and updates in the IT service management system.

Problem Analysis:

• Analyze recurring incidents and identify root causes.
• Propose and implement preventive measures to reduce future incidents.

System Administration:

• Perform advanced configurations, updates, and maintenance on systems, including user account management.
• Support the deployment and monitoring of IT infrastructure.

Collaboration & Escalation:

• Collaborate with 3rd Level Support or external vendors for unresolved issues.
• Work closely with team members to share knowledge and improve overall support processes.

User Support & Training:

• Provide guidance to users on advanced system features and issue prevention.
• Deliver occasional training sessions or create knowledge base articles.

Project Involvement:

• Participate in IT-related projects, including rollouts, migrations, and upgrades.
• Test and evaluate new technologies before deployment.

Skills & Expertise

hyper V

IT Support Service

MacOS

Microsoft 365

Powershell

VMware

Windows Administration

Windows Server

Compensation & Other Benefits

• Mobile bill, Weekly 2 holidays, Insurance, Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

What We Offer:
A collaborative and supportive team environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
Access to state-of-the-art technologies and tools.
Flexible work arrangements (depending on company policies).

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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