Executive – Umrah Operation

US-Bangla Airlines (OTA)

 

US-Bangla Airlines (OTA)

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Summary

• Vacancy: —
• Age: at least 25 years
• Location: Dhaka (Banani)
• Salary: Negotiable
• Experience: At least 2 years
• Published: 19 Jan 2025

 

Requirements

Education

• Bachelor’s degree in Islamic Studies, Tourism, Hospitality Management, or another field.

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Airline, Travel Agent, Group of Companies
• Freshers are also encouraged to apply.

Additional Requirements

• Age at least 25 years

• Previous experience in Umrah operations, travel agency, or pilgrimage management is an advantage.

• Strong understanding of Islamic principles and rituals related to Umrah.

• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.

• Proficiency in the Arabic language is advantageous.

• Knowledge of travel booking systems and Microsoft Office suite.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by Umrah schedules.
• This position may involve travel to Umrah destinations to oversee operations and provide on-site support to pilgrims.
• A deep sense of commitment to serving the spiritual needs of pilgrims and upholding the values of hospitality and compassion is essential for success in this role.
• This position plays a vital role in ensuring that travelers have enjoyable and hassle-free experiences, making their dreams of exploration and adventure a reality.

Responsibilities & Context

Firsttrip Ltd., a sister concern of US-Bangla Airlines is looking for potential candidates to submit applications for the Executive – Umrah Operation position.

We seek a talented Umrah Operation Executive who would be responsible for managing all aspects of Umrah pilgrimage operations, ensuring a seamless and spiritually enriching experience for pilgrims. He/She will oversee the planning, coordination, and execution of Umrah packages, working closely with various stakeholders to ensure compliance with religious guidelines and exceptional service delivery.

Key Responsibilities:

1. Umrah Package Development:

• Research, develop, and customize Umrah packages tailored to the needs and preferences of pilgrims.

• Collaborate with religious scholars and advisors to ensure adherence to Islamic principles and guidelines.

2. Vendor Management:

• Liaise with hotels, transportation providers, and other service vendors to secure accommodations, transportation, and other necessary services.

• Negotiate contracts and rates with vendors to ensure competitive pricing and quality services.

3. Pilgrim Assistance:

• Provide guidance and assistance to pilgrims throughout the Umrah journey, from pre-departure preparations to post-Umrah follow-up.

• Address pilgrims’ inquiries, concerns, and special requests in a timely and respectful manner.

4. Logistics Coordination:

• Coordinate transportation, accommodation, and dining arrangements for pilgrims, ensuring comfort and convenience throughout the journey.

• Arrange for visa processing, airport transfers, and other logistical needs as required.

5. Compliance and Documentation:

• Ensure compliance with Umrah regulations, visa requirements, and health and safety standards.

• Assist pilgrims with the completion of necessary documentation, including visa applications and travel insurance.

6. Financial Management:

• Prepare cost estimates, budgets, and financial reports for Umrah packages, ensuring profitability and cost-effectiveness.

• Monitor expenses and revenue related to Umrah operations and identify opportunities for cost savings and revenue enhancement.

7. Customer Service and Support:

• Provide personalized assistance and support to pilgrims throughout their Umrah journey, addressing any issues or challenges that may arise.

• Collect feedback from pilgrims to identify areas for improvement and enhance the overall Umrah experience.

Compensation & Other Benefits

• Weekly 2 holidays, Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

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