Administrator, IT Operations Center

Gildan-G.A.B. Limited

 

Gildan-G.A.B. Limited

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Summary

• Vacancy: 02
• Age: at least 24 years
• Location: Dhaka (GULSHAN 2)
• Salary: Negotiable
• Experience: At least 3 years
• Published: 25 Jan 2025

 

Requirements

Education

• Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

• Preferred Professional Certification: Microsoft Certified Professional,Desirable CCIE Cisco

Experience

• At least 3 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Software Company, Multinational Companies, Garments, Textile, Group of Companies

Additional Requirements

• Age at least 24 years

• At least 3 years specialized in IT Network Monitoring Centers, or Network operations Centers.
• Experience as IT Support, Helpdesk or Network Support is required.
• Experience in monitoring IT devices and services, and escalation process
• Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
• Microsoft Certified Professional required (present ID number)
• Desirable CCIE Cisco. (Present ID number)
• English is required.
• Availability to work in Shifts.

Responsibilities & Context

The IT Operations Center Administrator is responsible for monitoring Gildan’s global systems and software applications. The incumbent will ensure that systems and applications are running as expected. This role also assists with monitoring all data backups and batch schedules, the incumbent should also maintain an in-depth technical knowledge as well as a broad understanding of business unit processes and interdependencies in order to initiate actions regarding computer operations. Additionally, this role handles the diverse duties that support our global data centers.

• Monitors software applications and other IT business processes for technical issues.
• Assists with backup monitoring, restoration of files and offsite backup tape transfers.
• Assists with monitoring and maintenance of the data center facilities / equipment such as HVAC, generators and fire suppression systems.
• Takes ownership of technical incidents, ensuring all are appropriately resolved in a timely manner.
• Ensures all production and batch jobs are completed on time with minimal errors.
• Appropriately escalates issues to other IT teams when unable to resolve.
• Communicates status of issues with IT teams and business stakeholders electronically and verbally.
• Ensures deployment for the various software applications are carried out as instructed by business unit developers and any errors received are reported to the business unit developers.
• Ensures an Operations Status Report will accurately record all Operations activities for a given shift.
• Responds to inquiries with an in-depth understanding of the business unit processes.
• Maintains and keeps up to date policies and procedures for Gildan infrastructure.
• Ensures security is maintained over the Data Center at all times.

Skills & Expertise

Flexible with working hour

Very Good English Communication Skills

Compensation & Other Benefits

• Mobile bill, Provident fund
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Transport: Pick and Drop
• Weekend: 03 days in a week
• Working Days: 4 days in a week
• Office Hours:
  • 7pm to 7am working at office including one hour lunch break
  • Flexible to support depending on the business needs and requirements.
• Service Benefit;
• Earn Leave Encashment (20 days maximum depending on balance);
• Leave Facilities:
  • Casual Leave (10 days),
  • Medical Leave (14 days),
  • Compassionate Leave (05 days),
  • Paternity Leave (05 days)
  • Wedding Leave (05 days);
• Other facilities will be provided as per company policy etc.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 2)

Job Highlights

$3 billion in sales, 12 countries, 45,000 employees, 5 brands, 1 common goal: to make apparel better. Better for the people who make our clothes, better for our world, better for you.

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