Quality Hospitality Limited

Quality Hospitality Limited

Summary

Vacancy: —
Location: Dhaka
Experience: 10 to 15 years
Published: 2 Feb 2025

Requirements

Education

Bachelor’s degree, Masters preferred

Experience

10 to 15 years
The applicants should have experience in the following business area(s):
Hotel

Additional Requirements

Minimum ten – fifteen years senior hotel leadership experience required
Minimum three – five years previous General Manager experience in a full-service hotel environment is required
Previous experience with pre-opening is advantageous
Strong background in Food & Beverage is preferred
Proven leadership skills, results oriented
Able to resolve conflicts guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to create a diverse and supportive work environment
Strong time management skills

Responsibilities & Context

JOB SUMMARY

Direct entire operations of the hotel by developing and implementing strategies and services which meet or exceed the needs of owners, guests and employees.

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

INDICATORS OF SUCCESS

Financial (GOP, NOP, RevPar and Total Revenue)
Departmental profitability (Rooms Division, Food & Beverage, Other Operating Departments)
Timeliness & Accuracy of Financial Reporting to the Owning Company
Customer Satisfaction and Loyalty Goals (Retention of existing business and Customer Satisfaction Index)
Recruitment of new business and explore new market segments
Achievement at the employee engagement survey and retention goals
Compliance with Hotel SOP’s and standards
Fire Life Safety (FLS) compliance

CORE WORK ACTIVITIES / AREA OF RESPONSIBILITY

Pre-Opening

Project

Constant liaison with Technical Services Team and Owning Company regarding status of activity at site
Attendance at project meetings with relevant minutes/notes of the same
Assist as directed by Technical Services Team and Owning Company with punch lists and handover process
Participate in New Hotel Pre-Opening Meetings with relevant agenda items and input

Owner

Update ownership on Pre-Opening activities
Obtain ownership approval for any positions that require their approval
Liaison between Quality Hospitality Limited (QHL) and Q HOTE Dhaka (QHD)

Finance

Assist with preparation of Pre-Opening Budget
Submit Pre-Opening Monthly Reports inclusive of updated Pre-Opening Budget expense tracking
Reforecast Pre-Opening Budget figures based upon project timeline and advising Quality Hospitality Limited (QHL) as soon as evident that Pre-Opening Budget may exceed approved budget
Submit Business Plan as per schedule based upon projected Soft Opening Date

Operation

Submit Pre-Opening Monthly Reports inclusive of updated monthly activities and critical paths
Prepare Operating Supplies and Equipment details for costing and owner approval as necessary
Obtain Quality Hospitality Limited approval for all necessary items such as: Uniforms, Restaurant and Facility Names, Logo’s, Tabletops, Executive Committee Positions, Room Types and Rate Matrix
Be fully aware of the Quality Group’s Standard Operating Procedures and conditions and how they will affect operation of the hotel
Be aware of local employment laws and human resources requirements
Develop Executive Committee and staff contracts as per Quality Hospitality Limited guideline
Ensure Standard Operating Procedure, Manuals are completed 12 weeks prior to Soft Opening Date and submit the copy for Owner’s Approval.
Ensure all aspects of the Hotel are appropriately prepared for the Soft Opening Date ensuring test dining and stays have been completed

POST OPENING

Develops and implements business strategies for the hotel which are aligned with Quality Hospitality Limited overall mission, vision, values and strategies

Monitors status regularly and adjusts strategies as appropriate
Ensures alignment of the hotel’s operations with owners and owning company objectives by serving as liaison for owner relations
Develops the annual business plan and capital budget in conjunction with the Financial Controller, Department Heads and assists in obtaining owner’s approval
Collaborates with other concerns of Quality Group to leverage resources, purchases, revenues and training opportunities
Achieves the Hotel’s Profit, Customer Service and Revenue Goals by directing the operation of the hotel
Maximizes revenue by developing and implementing a sales and marketing plan
Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
Works with the Executive Team to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
Analyses business results on a regular basis and takes actions to improve results as appropriate
Continually monitors forward projections and communicate variances to Quality Hospitality Limited
Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis
Ensures that the hotel adheres standards of operations as per the guideline provided by Quality Hospitality Limited

Managing Revenue Goals

Monitors Hotel operations sales performance against budget.
Reviews reports and Financial Statements to determine Hotel operations performance against budget.
Coaches and supports Operations Team to effectively manage Occupancy & Rate, Wages and Controllable Expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Works with the Sales Team to drive and surpass Hotel revenues in all areas of the operation.
Works with Revenue Management Team to develop effective Pricing Strategies, Balancing Seasonality, Customer Segments, Property Objectives and Customer Satisfaction
Established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
Controls Head Counts and Employee Wages

Managing Finance & Accounts

Ensure that all financial aspects of the operations are controlled by maintaining focus on over all receipts and disbursements. Ensures that the Finance Team prepares Financial Reports on a regular basis or as per Owning Company’s requirement
Works co-operatively with the Executive Committee to maintain a high-level operational understanding and financial control.

Ensures that all work is done accurately, timely, and in accordance with the hotel’s standard accounting practices and in compliance with the Uniform System of Accounts for the Lodging Industry, by overseeing the overall operations of the accounting department with the support from Financial Controller / Chief Accountant.

Provides guidance for management by directing, preparing, and providing accurate financial analysis.
Assures compliance with internal controls and check charts.
Investigates problems that may arise in reporting of hotel operations.
Proves that systems are working accurately by performing audits.
Directs and maintains flow of communications.
Analyses variances to budget in operating statement, making appropriate recommendations.
Ensure audits are carried on – Monthly costs and expenses.
Identifies operational areas that are inefficient and suggests possible solutions to the Owning Company.

Achieves best possible financial status for the hotel by performing a variety of control functions with Financial Controller / Chief Accountant

Authorises accounting related documents according to Policies and Procedures set by the Owning Company
Optimise cash flow according to Policies and Procedures set by the Owning Company
Complies with all applicable laws, rules, and regulations of the Government and concerned Government Agencies by preparing and filing tax and license information returns.
Ensures collection of accounts receivable.
Reviews and maintains accurate files on all contractual obligations of the hotel.

Ensure preparation of reports as requested to develop a more informative database for improved management decision making and critical evaluation of work activities and implement and utilize Business Intelligence applications as and when they are introduced.

Directs the preparation of any information required by Owners.
Ensure compliance of daily, weekly, monthly, and quarterly reports.
Ensure monthly and quarterly balance sheet reconciliation.
Directs the preparation of check charts, credit reports, as well as month end reports and monthly P&L report.
Assists all departments in the preparation of budgets.
Ensure preparation of monthly financial statements.
Ensure that capital improvement register is well maintained and up to date.
Prepares Annual Business Plan, Budget Forecasting and Costing.

Leading Operations and Department Teams

Champions the Hotel’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Creates 100% guest satisfaction by creating a learning environment where employees are provided with the training and resources they need and deliver superior service and teamwork

Communicates and reinforces the vision for customer service to all managers, supervisors and employees.
Creates an environment that encourages employees to provide genuine hospitality and teamwork
Ensures that all minimum requirements of the Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Creates an environment that provides employees with the tools, training and environment they need to deliver service and teamwork.
Responds to and manages guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Managing and Conducting Human Resources Activities

Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change, ensures Owning Company business initiatives are implemented and communicates follow-up actions to team, as necessary.

EXPECTED MANAGEMENT COMPETENCIES

Leadership

Professional Demeanor – Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values.
Problem Solving and Decision Making – Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from various sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Communication – Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
Adaptability – Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Planning and Organizing – Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
Driving for Results – Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
Building and Contributing to Teams – Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

Customer Relationships – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.
Coworker Relationships – Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Fostering Inclusion – Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Organizational Capability – Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Applied Learning – Seeking and making the most of learning opportunities to improve performance of self and others.
Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Detail Orientation – The ability to address and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
General Property Operations – Knowledge of the operating principles and practices of all property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club.
Business Acumen – Understanding and utilizing business information (e.g., employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Applied Business Knowledge – Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Management of Capital Resources – Determines the appropriate allocation of money used to accomplish work goals and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities.
Administration and Management – Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leaderships techniques, production methods, and coordination of people and resources.

Company Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

Skills & Expertise

Leadership and Good Communication skill.

Management

Compensation & Other Benefits

As per Q-HOTEL Dhaka pay policy.

Workplace

Work at office

Employment Status

Contractual

Gender

Only Male

Job Location

Dhaka

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