Security Guard

Renaissance Dhaka Gulshan Hotel RDGH

Renaissance Dhaka Gulshan Hotel RDGH

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Summary

• Vacancy: 01
• Location: Dhaka
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 24 Mar 2025

Requirements

Education

• Higher Secondary

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Hotel

Responsibilities & Context

Safety and Security

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 Maintain awareness of undesirable persons on property premises.

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

 Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

 Follow company and department policies and procedures.

 Protect the privacy and security of guests and coworkers.

 Maintain confidentiality of proprietary materials and information.

 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

 Perform other reasonable job duties as requested by Supervisors.

Guest Relations

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

 Address guests’ service needs in a professional, positive, and timely manner.

 Assist other employees to ensure proper coverage and prompt guest service.

 Thank guests with genuine appreciation and provide a fond farewell.

Communication

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

 Talk with and listen to other employees to effectively exchange information.

 Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

 Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

 Develop and maintain positive and productive working relationships with other employees and departments.

 Partner with and assist others to promote an environment of teamwork and achieve common goals.

 Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

Physical Tasks

 Read and visually verify information in a variety of formats (e.g., small print).

 Visually inspect tools, equipment, or machines (e.g., to identify defects).

 Enter and locate work-related information using computers and/or point of sale systems.

 Stand, sit, or walk for an extended period of time or for an entire work shift.

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.

 Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

 Move through narrow, confined, or elevated spaces.

 Move over sloping, uneven, or slippery surfaces.

 Move up and down stairs and/or service ramps.

 Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Incident/Emergency Response

 Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.

 Respond to the scene of guest or employee accidents and determine if emergency aid is required.

 Administer first aid/CPR to guests or employees as required.

 Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.

 Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.

 Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.

 Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.

Skills & Expertise

Security Guard

Compensation & Other Benefits

• Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Insurance
• Review: Yearly
• Festival Bonus: 2
• Attractive Service Charge benefit
• Compensatory
• Duty Meal
• Bereavement Leave & Others as per Law
• Group Insurance Coverage
• Uniform & Complimentary Laundry Facility
• Extensive Take Care Activities
• Engaging Work Environment
• In-house Doctor Support
• Comprehensive Learning & Development Program
• Career Advancement

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

The role involves investigating theft, fraud, and other incidents, conducting interviews, and assisting in reporting them to management and authorities. It also involves handling business interruptions, escorting unwelcome individuals, and ensuring the smooth operation of the property. The role also involves resolving disturbances and documenting incidents.

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