Customer Support cum Live Presenter

 

Explore Next Information Ltd. (EXNIN)

Customer Support cum Live Presenter

Explore Next Information Ltd. (EXNIN)

Follow

More jobs from this company

Summary

• Vacancy: 3
• Age: 20 to 30 years
• Location: Dhaka (Mirpur 1)
• Salary: Tk. 13000 – 18000 (Monthly)
• Experience: At least 2 years
• Published: 3 May 2024

 

Requirements

Education

• Bachelor/Honors

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  IT Enabled Service, E-commerce
• Freshers are also encouraged to apply.

Additional Requirements

• Age 20 to 30 years

Responsibilities & Context

Key Selling Points

You have to maintain our Customers Call and also be responsible for hosting live streams or records on all social media platforms, including LinkedIn, YouTube, Instagram, Facebook etc.

Job Context

EXNIN is an online course provider specializing in academic and skill development programs. Currently, we are looking for an individual who is capable of managing customer inquiries via phone calls and also producing as a Live Video Content Host.

Job Responsibilities

• Professionally handle inbound and outbound calls.
• Provide exceptional customer service and ensure satisfaction.
• Resolve customer complaints promptly and effectively.
• Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure re-solution.
• Keeping records of all conversations in a comprehensible way.
• Maintain customer queries in different channels (Facebook, Live chat, Email)
• Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
• Outstanding Presentation skills as a host on social media live presenter.

Skills & Expertise

Customer Relation

Customer Service

Customer Support/ Client Service

Excellent customer service skills

Video content creating

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Mirpur 1)

Source link