IT Officer

Society for Assistance to Hearing Impaired Children (SAHIC)

Society for Assistance to Hearing Impaired Children (SAHIC)

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Summary

• Vacancy: —
• Location: Dhaka (Mohakhali)
• Experience: At least 2 years
• Published: 14 May 2025

Requirements

Education

• Diploma

Diploma in Computer Science/Hardware/Network Administration. Having Bachelors will be preferable

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  NGO

Additional Requirements

• Minimum 2 years of proven experience in managing network & hardware in ERP or CRM system implementation.
• Familiarity with data privacy and security protocols.
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Stay updated with new trends and technologies in Network/Hardware/MIS/data analytics.

Responsibilities & Context

Reports to: Head of Admin & HR.

Work station: SAHIC Head office, Mohakhali C/A.

Contract nature: Contractual (for 3 years, renewable subject to performance).

Context:

Society for Assistance to Hearing Impaired Children (SAHIC) is a voluntary non-government organization established in February 1987 and registered with the Department of Social Services, Social Welfare, Directorate General of Social Welfare, and NGO Affairs Bureau Bangladesh, Government of the People’s Republic of Bangladesh, with the aim and objectives of prevention, early detection, and rehabilitation of hearing impaired children, along with treatment of general people’s ear, nose, and throat diseases.

The IT Officer responsible for install, maintenance, and troubleshootIng of all hardware and network systems within Dhaka and Chittagong premises of SAHIC. This includes managing network devices, cabling, software, and peripheral devices. The IT Officer will act as point of contact from all stakeholders to design & implement new ERP in SAHIC. He will be also accountable to conduct regular training and prepare the organization for change management so that they can embrace the change.

Brief description of key responsibilities:

• Responsible to collaborate with user departments to implement the ERP.
• Act as a single point of contact with ERP developer.
• Responsible for User Acceptance Test (UAT), monitor and evaluate system performance, troubleshoot issues as they arise in liaison with ERP developer.
• Ensure data accuracy, consistency, and security across systems.
• Responsible to conduct training sessions for staff.
• Responsible to Install and maintain computer networks, connections, and cabling.
• Responsible for Troubleshoot network failures, identify bottlenecks, and fix connectivity problems.
• Configure and maintain network hardware, software, and peripheral devices.
• Responsible to provide technical support to users, resolving network-related issues, and offering guidance.
• Perform regular data backups to prevent data loss.

Key Performance Indicators (KPI):

• Mean Time to Repair (MTTR): Indicates how quickly hardware issues are resolved, impacting user productivity and network stability.
• Network Uptime: measuring the percentage of time the network is operational and available
• Network Incident Response Time: Measures how quickly network issues are addressed, impacting user disruption.
• Percentage of reports delivered within the scheduled deadline.
• Percentage of time the ERP is available and operational.
• User Satisfaction Score.
• Number of Reports/Dashboards Developed or Improved.
• No. of data breaches or security incidents reported (aiming for zero).
• No. of training sessions/hours provided to staff on MIS tools and systems.
• Data Quality Score: Assessment based on completeness, consistency, and reliability of data, aiming for high scores (e.g., above 90%).

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka (Mohakhali)

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