AAP-CFM Assistant

Action Contre la Faim (ACF)

Action Contre la Faim (ACF)

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Summary

• Vacancy: 10
• Age: at least 18 years
• Location: Cox’s Bazar
• Maximum Salary: Tk. 36051 (Monthly)
• Experience: At least 1 year
• Published: 17 Dec 2024

Requirements

Education

Bachelor’s degree in any discipline

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  NGO, Development Agency

Additional Requirements

• Age at least 18 years

• Minimum 1 years of work experience in Nutrition program/Complain Feedback mechanism/MEAL activities

• Female are preferable
• Familiar with local language / candidate from Chittagong region will be preferable
• Working experience with ACF / Refugee camp will be benefit.
• Strong understanding and field level experience of Refugee camps and recommended implementation guideline.
• Proven experience in community engagement

Responsibilities & Context

Objective 1: To establish, implement, and maintain a functional Complaint Feedback Mechanism (CFM) at integrated nutrition facilities to ensure timely, secure, and confidential handling of beneficiary feedback and complaints while facilitating actionable responses to improve the quality and accountability of the nutrition program..

• Operationalize a Complain Feedback Mechanism at facility and community levels.
• Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
• Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
• Maintain Complain registration and sharing to central CFMC focal for urgent response and follow up.
• Communicate outcomes and responses effectively to beneficiaries and communities.
• Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
• Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
• Participate in camp-level accountability and information-sharing coordination meetings.

Objective 2: To uphold the principles of accountability to affected populations (AAP) by ensuring information sharing, participation, and effective feedback mechanisms are integrated into nutrition services, enabling communities to influence and improve service delivery.

• Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
• Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
• Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
• Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
• Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
• Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
• Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
• Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.

Objective 3:Proactively support ACFs commitments to gender equality, child protection and disability sensitivity report.

• Read and ensure a full understanding of ACFs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
• Implement all work related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
• Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
• Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.

Skills & Expertise

Flexibility and Adaptability

Team player

The ability to work under pressure

Training and staff capacity development skills

Compensation & Other Benefits

PAID LEAVES:

• 18 days of paid leave

• 10 days of paid casual leave

• Up to 01 month of paid sick leave per year

• Up to 26 calendar week’s maternity leave

• Paternity leave, Marriage leave etc.

Workplace

Work at office

Employment Status

Contractual

Gender

Only Female

Job Location

Cox’s Bazar

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