AGM/Operation Manager

FORTIS GROUP

 

FORTIS GROUP

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Summary

• Vacancy: —
• Age: 35 to 40 years
• Location: Dhaka
• Minimum Salary: Negotiable
• Experience: 5 to 7 years
• Published: 25 Jun 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management, Post Graduate Diploma (PGD) in Hospitality Management

Experience

• 5 to 7 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 35 to 40 years

• Foreign candidates are encouraged to apply

Responsibilities & Context

• Ensure Resort premises are clean, tidy, and ambient enough to receive and tend guests.
• Monitor the coordination between the different parts of a resort to ensure smooth and efficient operations.
• Establish communication channels to interact with customers to obtain their feedback and assist with resolving problems.
• Monitor each resort department’s accounts receivable, accounts payable, and purchase requisitions.
• Inspect resort stores to check available stock and determine the need for stocking Liaise with staff to develop and implement strategies for growing the business.
• Schedule work shifts and tasks for resort staff according to their speciality.
• Inspecting all departments for SOP implementation.
• Contact clients to schedule and plan the details of an event or conference.
• Set and adjust the rates for different services according to their quality level.
• Support and work with all Head of Departments in all aspects of running this resort.
• Ensure the premises are in operative condition as per the unit category to receive & serve the guests.
• Conduct regular operations team meetings with all the HODs daily / weekly to discuss routine operational matters, sales targets, guest feedback, action taken for service recovery, and also any staff issues.
• Provide direction for all day-to-day operations.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase of each department, accounts receivable, and accounts payable. Randomly inspecting the stores (F&B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc.) with the F&B Manager & Chef.
• Dealing with vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to Management.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Manager for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

Skills & Expertise

Communication

Leadership

Managing Capability

Must be able to read and write English

Organizational Skills

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Lunch Facility: Partially Subsidize
• Festival Bonus: 2
• Service Charge

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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