AMDA Tours & Travels

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Summary

Vacancy: 5
Location: Dhaka
Minimum Salary: Negotiable
Experience: 4 to 5 years
Published: 9 Jun 2024

Requirements

Education

Bachelor Degree in any discipline.

Experience

4 to 5 years

Additional Requirements

4 to 5 years of experience as an air ticket reservation agent or travel consultant.
Extensive knowledge of global distribution systems (GDS) and ticket lifecycle management.
Strong understanding of airline rules, policies, and fare structures.
Excellent communication, problem-solving, and customer service skills
Ability to work efficiently in a fast-paced, deadline-driven environment.

Responsibilities & Context

We are seeking an experienced and knowledgeable air travel professional to join our team as a Air Ticket Reservation Specialist. In this role, you will be responsible for booking airline reservations, as well as managing the full lifecycle of issued tickets, including reissues, exchanges, and voids.

Responsibilities :

Respond to inquiries from customers and travel agents regarding air travel bookings
Use global distribution systems (GDS) such as Sabre, Amadeus, and Travelport to search for, book, and modify flight itineraries
Process ticket issuance, reissues, exchanges, and voids in the GDS
Must have practical experience and knowledge about group tickets (manpower, Hajj/Umrah tickets)
Provide recommendations to customers on flight options, pricing, and airline policies
Assist with resolving complex customer issues and complaints related to air travel
Maintain detailed records of all bookings, ticket transactions, and customer interactions
Stay up-to-date on airline schedules, routes, fares, and fare rules
Must expert using BSP link.
Train and mentor junior reservation agents on GDS procedures and best practices.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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