AL HERA AVIATION

Summary

Vacancy: —
Location: Dhaka
Salary: Negotiable
Experience: At least 3 years
Published: 3 Dec 2024

Requirements

Education

Bachelor/Honors,
Masters

Experience

At least 3 years
The applicants should have experience in the following business area(s):
Airline

Additional Requirements

To succeed in this role, you must be skilled at building and maintaining relationships with airlines, clients and work to provide exceptional customer service to the clients.
Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
Having experience on group ticket arrangement is advantageous.
Experience of handing IATA is a must.

Responsibilities & Context

We are looking for an energetic, target oriented and well qualified travel enthusiast to join our team and support the day-to-day activities of the ticketing and visa processing.

Job Responsibilities:

You will assume different roles at times, as a project coordinator, critical/creative thinker, storyteller, and communication expert.
You will have a creative flair and will be able to effectively communicate with clients to understand the delicate needs of our premium client segment, and accordingly find the best travel arrangements for clientsAirline Ticketing & reservation (Domestic & International).
Creating PNR, Issuing and Reissuing Tickets using GDS (Sabre, Galileo & Othres), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
Dealing with customer complaints and requests effectively and courteously. Upselling by informing customers of additional services or special packages, such as Hajj package, Umrah package, tours & travels package, or upgraded seats/accommodations.
Making invoices & maintain ticketing and visa-related accounts.
Manage corporate clients through emails/text and other ways of communication.
Good relationship with Local and Foreign Airlines in Bangladesh
Any other duties assigned by the Management.

Skills & Expertise

Ticketing & Reservation

Transport/ Airline/ Travel

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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