Digital Group

Digital Group

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Summary

Vacancy: 05
Age: 25 to 40 years
Location: Rangpur (Pirganj)
Salary: Negotiable
Experience: 2 to 5 years
Published: 10 May 2025

Requirements

Education

HSC, Bachelor of Arts (BA), Master of Arts (MA)

Experience

2 to 5 years
The applicants should have experience in the following business area(s):
Airline, Travel Agent, Immigration and Education Consultancy Service, Manpower Recruitment, Immigration/Visa Processing

Additional Requirements

Age 25 to 40 years

Educational Qualification: Minimum HSC or Bachelor’s degree in any discipline (preferably in Travel & Tourism or Business Studies).

Technical Skills: Proficiency in GDS systems such as Amadeus, Sabre, or Galileo.Basic computer skills including MS Word, Excel, and email communication.

Industry Knowledge: Understanding of airline fare rules, classes, schedules, IATA codes, and international routing.

Communication Skills: Excellent verbal and written communication in English and local language.Polite, professional manner when interacting with customers.

Experience: 1–3 years of experience in airline ticketing or travel agency preferred.

Customer Service Orientation: Ability to handle customers’ travel needs efficiently and resolve issues quickly.

Attention to Detail: High accuracy in entering passenger data, travel dates, and fare calculations.

Sales & Target Focused: Ability to meet ticket sales targets and upsell travel-related services.

Flexibility: Willing to work in shifts, weekends, or holidays as per travel demand.

Certification (Preferred): IATA or GDS certification in ticketing/reservations.

Responsibilities & Context

Ticket Booking & Issuance:

Reserve and issue domestic and international flight tickets using GDS systems (e.g., Amadeus, Sabre, Galileo).
Ensure accuracy in fares, taxes, and routing before finalizing bookings.
Customer Service:
Assist customers with flight options, pricing, schedules, and special requirements.
Handle inquiries, changes, cancellations, refunds, and reissuance of tickets.
GDS & Airline Coordination:
Operate global distribution systems (GDS) efficiently.
Liaise with airlines for seat confirmations, fare rules, and schedule changes.
Documentation & Compliance:
Ensure all required travel documents (passport, visa, ID) are valid before ticket issuance.
Maintain accurate records for all bookings and client transactions.
Fare Calculation & Discounts:
Calculate fares, issue discounts, and apply promotional offers as per airline rules.
Payment Handling:
Process payments through cash, card, or bank transfers and issue proper receipts/invoices.
Travel Insurance & Add-ons:
Offer and issue travel insurance, baggage protection, and other ancillary services.
Problem Resolution:
Resolve ticketing issues such as overbooking, missed flights, and customer complaints.
Sales Support:
Promote airline deals, upsell premium seats or services, and support sales targets.
Report Generation:
Prepare daily sales reports, ticket issuance summaries, and reconciliations.

Skills & Expertise

Air Ticketing and Visa processing.

Airlines and Travels

Airlines Transport Operation

GDS (GalileoTravelport

GDS (SABRE

GDS expert

GDS SYSTEM

Vast knowledge of GDS (

Workplace

Work at office

Employment Status

Full Time

Job Location

Rangpur (Pirganj)

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