MEP Group

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Summary

Education

Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering

Experience

Additional Requirements

Supporting and leading the ERP development process in consultation with the Software Service.
Managing software embedded in the manufacturing processes for supporting to the production team.
User-based roles and authorization management, Access Control, Compliance and Risk management.
Managing Disaster recovery system and routine backups and recovery in case of failures.
Strong troubleshooting skills with the ability to analyze issues and recommend solutions.
Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical users.
Strong user service orientation with a patient and approachable attitude.
Ability to work in a dynamic environment and handle multiple tasks simultaneously.
Sound knowledge of network design and implementation.
At least 5-7 years in ERP support on the manufacturing process.
Having financial knowledge of the above requirements is preferred.

First-Level Support: Serve as the first point of contact for ERP-related issues and requests, addressing them promptly via online platforms or onsite visits.
Issue Troubleshooting: Diagnose and resolve basic ERP issues, including data inconsistencies, user errors, and minor configuration adjustments.
User Assistance: Guide end-users in the use of ERP system functionalities and provide training on basic operations and features.
System Maintenance: Perform routine system checks, monitor performance, and ensure data integrity and security within the ERP environment.
Escalation: Identify issues that require advanced technical intervention and escalate them to the appropriate team while ensuring proper documentation.
Documentation: Maintain records of issues, solutions, and system changes, ensuring clear and accessible documentation for future reference.
Collaboration: Work closely with the technical and functional teams to address recurring issues and implement long-term solutions.
Updates and Enhancements: Assist in the deployment of system updates, patches, and enhancements, ensuring minimal disruption to end-users.
User Feedback: Gather and relay user feedback to the development team to enhance system functionality and user experience.
Onsite Support: Provide hands-on support during ERP system implementations, upgrades, and migrations, ensuring smooth transitions.

Collaboration

ERP Implementation

Excellent communication and presentation skills

Networking

Work at office

Full Time

Only Male

Anywhere in Bangladesh