Radisson Blu Dhaka Water Garden

Summary

Vacancy: —
Age: 30 to 40 years
Location: Dhaka
Salary: Negotiable
Experience: 5 to 10 years
Published: 28 Apr 2025

Requirements

Education

Bachelor/Honors, Diploma in Hotel Management

Experience

5 to 10 years
The applicants should have experience in the following business area(s):
Hotel, Resort

Additional Requirements

Age 30 to 40 years

Responsibilities & Context

Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel’s goals.
Manages the operation of the front office and related areas during assigned shifts.
Participates in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
Ability to take challenges and to be “Champion” of any programs or decided by the HOD / Management.
Assists department head in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
Prepares and analyses reports in order to develop an informative database for decision making by the department head / management and to communicate upcoming business throughout the hotel.
Analyses business forecasts and schedules accordingly with the consent of department head.
Ensures that front desk handles billing and cash in accordance with hotel’s brand standards.
Reports to the department head for any credit balance / outstanding bills.
Ensures seamless transition during shift changes and proper handover & takeover professionally maintained.
Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity.
Assists to the department head in all administrative and statistical analysis of department operations.
Provides employees with the information needed to perform their job effectively.
Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
Prioritizes and assigns work.
Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.
Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports.
Performs all Human Resources related functions within the Front Office Department along with the department head or in absence of HOD.
Creates 100% guest satisfaction by providing the World Class Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! Genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Adheres to hotel policies and procedures.
Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.
Keeps Manager promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favorable image of the Hotel to the public.
Any work assigned by Head of Department.

Skills & Expertise

Positive attitude

Strong communication and interpersonal skills. Able to multitask

Take challenges

Compensation & Other Benefits

Mobile bill, Gratuity, Provident fund
Lunch Facilities: Full Subsidize
Festival Bonus: 3

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Source link

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