Assure Tours & Travels (Assure Tourism Ltd
Assure Tours & Travels (Assure Tourism Ltd
Assure Tours & Travels (Assure Tourism Ltd
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Summary
- Vacancy: —
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: 7 to 10 years
- Published: 23 Jun 2024
Requirements
Education
Master’s degree / MBA (Aviation Management Tourism) related field.
Experience
- 7 to 10 years
Additional Requirements
- Proven experience in airline ticketing with a minimum of 2-3 years in a managerial role.
- Strong leadership skills with a track record of successfully leading and developing high-performing teams.
- In-depth knowledge of airline ticketing systems, industry regulations, and market trends.
- Excellent communication and interpersonal skills.
- Strategic thinking and problem-solving abilities.
- Results-oriented with a focus on achieving targets and improving operational efficiency.
Responsibilities & Context
Job Overview: Assure Tours & Travels (Assure Tourism Ltd) is a sister concern of ASSURE Group. It is an IATA-accredited travel agency and also a member of ATAB and TOAB. The Group is looking for an Assistant General Manager/Manager, Sales & Marketing (Tours and Travels).
Responsibilities:
Strategic Leadership:
- Develop and implement strategic plans to enhance the overall performance of the airline ticketing department.
- Provide visionary leadership to the team, setting clear objectives and goals aligned with the company’s mission and vision.
- Look after the training and welfare of all men under command.
Operational Excellence:
- Oversee day-to-day ticketing operations, ensuring efficiency, accuracy, and compliance with industry regulations.
- Monitor and analyze ticketing processes, identifying areas for improvement and implementing solutions to enhance operational efficiency.
- Able to generate daily reports for higher management.
Team Management:
- Lead, mentor, and inspire a high-performing team of ticketing/Tour & Travel professionals.
- Foster a collaborative and positive work environment, encouraging continuous learning and development.
Customer Service:
- Implement customer-centric strategies to enhance the overall passenger experience during ticketing and other travel agency related services.
- Address and resolve customer inquiries, complaints, and issues in a timely and effective manner.
Revenue Management:
- Develop and execute pricing strategies to maximize revenue while maintaining competitiveness in the market.
- Monitor market trends and competitor activities to make informed decisions on pricing and promotional strategies.
- Radius risk and adopt policy guidelines given by top management.
Technology Integration:
- Stay abreast of technological advancements in ticketing systems and implement upgrades or new systems to improve efficiency and customer experience.
Compliance and Regulations:
- Ensure compliance with industry regulations, including ticketing policies, aviation laws, and security protocols.
Financial Management:
Prepare and manage the department budget, monitoring expenses, and revenue performance.
- Implement cost-saving initiatives without compromising service quality.
Compensation & Other Benefits
- Mobile bill, Duty Meal, Service Charge.
- Salary Review: Yearly.
- Festival Bonus: 2
- Transportation for official duties.
Employment Status
Full Time
Job Location
Dhaka