Topstar Cargo Systems Ltd. (International Courier Division)

Summary

Education

Experience

5 to 7 years
The applicants should have experience in the following business area(s):
Logistic/Courier/Air Express Companies

Additional Requirements

Act as the primary point of contact for customers regarding shipment inquiries, issues, and updates.
Address and resolve customer concerns related to delivery schedules, shipment status, and package handling.
Record and manage customer interactions and data related to shipments.
Ensure that customer information and shipment details are accurately entered and updated in the system/excel files.
Monitor and provide updates on the status of shipments to customers on timely manner.
Coordinate with overseas agents to ensure timely delivery and address any delays or issues.
Recording monthly shipment volume for billing purpose.
Analyze data to identify trends, areas for improvement, and opportunities for enhancing service quality.

Annual Leave Encashment for Max 15 Days, Marriage Allowances & Etc.

Work at office

Full Time

Dhaka