bKash Ltd.
bKash Ltd.
bKash Ltd.
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Summary
- Vacancy: 1
- Location: Dhaka
- Maximum Salary: Negotiable
- Experience: 3 to 6 years
- Published: 1 Sep 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
Experience
- 3 to 6 years
- The applicants should have experience in the following business area(s):
Banks, Investment/Merchant Banking, IT Enabled Service, Financial Technology (Fintech) Startup
Additional Requirements
Merchant Development Life Cycle Management:
- Must have proven experience in Merchant Development lifecycle management or a similar role within the relevant or similar industry.
Responsibilities & Context
Job Purpose:
The Assistant Manager, Merchant Development is responsible for the Life Cycle Management initiatives of merchants on the platform. This includes onboarding, growth, retention, and optimization strategies. The incumbent will possess a deep understanding of MFS payment business, strong analytical skills, and a proven ability to drive merchant success.
Job Responsibilities:
Merchant Lifecycle Management:
- Initiate and execute comprehensive strategies for merchant lifecycle management, including onboarding, growth acceleration, retention, and win back programs.
- Ensure flawless DEXTER (Field Force Management Tool) related tasks’ compilation & execution (Route Creation, Base Tagging, Credential Management, Field Force Profile Creation/Maintenance).
- Coordinate to ensure fluidity of assigned tasks (Mapping Files, Pillar Files, etc).
- Coordinate tasks related to Trade Marketing Officer (TMO) Operation, Biponon, Trade Letter Bills etc.
Performance Analysis:
- Analyze merchant performance metrics to identify growth opportunities, challenges, and areas for improvement.
- Leverage data-driven insights to optimize merchant lifecycle stages.
Team Leadership:
- Support and collaborate with Commercial strategy team and Regional Merchant Development Team.
Merchant Success:
- Collaborate with cross-functional teams (product, marketing, strategy & customer service) to enhance merchant experience and drive overall channel success.
Process Optimization:
- Continuously evaluate and optimize merchant lifecycle processes to improve efficiency, reduce churn, and increase merchant satisfaction.
Innovation:
- Identify and implement innovative strategies to enhance merchant value and drive channel growth.
Industry Trends:
- Stay up-to-date of industry trends and best practices in merchant lifecycle management to ensure bKash remains competitive.
Reporting:
- Assist in creating reports, strategic presentation deck preparation, compilation of day-to-day tracker.
Skills & Expertise
Communication and collaboration
Customer Lifecycle Management
Customer Support/ Client Service
Data analysis and presentation
Excellent analytical skills
MS Word Excel PowerPoint
Organizational Skills
Project Management
SQL
Tableau
Employment Status
Full Time
Job Location
Dhaka