Assistant Manager – NMC & Tech Support

STARDUST Telecom Limited

STARDUST Telecom Limited

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Summary

• Vacancy: —
• Location: Anywhere in Bangladesh
• Salary: Negotiable
• Experience: 4 to 6 years
• Published: 29 Apr 2025

Requirements

Education

• Bachelor of Science (BSc) in Computer Science & Engineering, Master of Science (MSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Science & Engineering, Master of Science (MSc) in Computer Science & Engineering

• Bachelor’s / Master’s degree in CSE, CE, ETE, or Telecommunication from a reputed university.

Experience

• 4 to 6 years
• The applicants should have experience in the following business area(s):
  Telecommunication, ISP

Additional Requirements

Experience:

• More than 04 year(s) in the relevant area.
• The applicants experienced in IT/Telecommunication/IIG/ISP/NIX NMC/NOC area will have added advantage.
• The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, Group of Companies.

Responsibilities & Context

Position Overview:

The Assistant Manager – NMC & Tech Support plays a critical role in leading technology operations, managing IPTV services, troubleshooting technical faults, and ensuring seamless network performance. This position demands strong technical expertise in networking, leadership in managing skilled teams, and the ability to drive operational excellence in a competitive ISP environment.

Key Accountabilities & Activities

Reporting and Communication:

• Prepare regular technical and operational reports for management review.
• Maintain transparent communication on project status, challenges, and achievements.

Skills & Expertise

Routing & Switching:

• Configure and maintain routers and switches with advanced routing protocols like BGP, OSPF, and MPLS,SR.
• Deploy Layer 2/3 network configurations including VLANs, STP RSTP  PVST, VXLAN, and EVPN.
• Optimize routing paths and ensure seamless connectivity across distributed network segments.

Security & Compliance:   

• Design and enforce network security standards, including firewall rules, access control lists (ACLs), and VPN configurations.·
• Implement DDoS mitigation strategies and intrusion prevention mechanisms.
• Conduct regular network audits to ensure adherence to security policies and regulatory requirements.

Troubleshooting & Support:

• Serve as a senior point of escalation for complex network incidents.
• Analyze root causes of issues and implement long-term fixes to prevent recurrence.
• Monitor network health and proactively resolve performance degradation.

Collaboration & Documentation:

• Work closely with system, cloud, and DevOps teams to align network functionality with organizational goals.
• Maintain up-to-date network diagrams, configuration repositories, and SOPs.
• Document all changes, incidents, and design decisions clearly for team visibility and continuity.

Vendor & ISP Management:

• Coordinate with service providers, ISPs, and hardware vendors for procurement, support, and escalations.
• Evaluate vendor performance and manage SLAs to ensure timely resolution of issues.
• Participate in product evaluations and contribute to vendor selection.

Incident Response & On-call Support :

• Participate in a 24/7 on-call rotation for critical network issues.
• Lead incident response during network outages or security breaches.
• Post-incident, conduct impact analysis and prepare reports outlining root cause and preventive measures.

Leadership & Management:

• Strong leadership and team management skills.·
• Ability to coach, mentor, and lead skilled technical professionals.

Communication:

• Excellent oral and written communication.·
• Presentation and facilitation skills.

Work Methodology:

• Experience working with lean and agile scrum methodologies.
• Ability to work independently and make informed decisions.

Skills & Expertise

IT Support Service

NMC

Compensation & Other Benefits

Compensation & Benefits

• Festival Bonus: 2
• Provident Fund
• Leave Fare Assistance
• Festival Bonus
• Yearly Increment
• Health Insurance
• Life Insurance
• Mobile Bill Allowance
• Performance Bonus
• Subsidized Lunch Facilities
• Pick-up and drop-off services
• Gratuity
• Earned Leave Encashment
• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.
• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

Job Highlights

• Strong in IP Networking & Security.
• Proven team leadership.
• Excellent troubleshooting skills.
• Clear communicator & collaborator.
• Customer-focused mindset.
• Adaptable & proactive .
• Agile & independent decision-maker

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