Assistant Project Officer- Help Desk (Humanitarian Crisis Response)

Islamic Relief Bangladesh

 

Islamic Relief Bangladesh

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Summary

• Vacancy: 1
• Age: at most 45 years
• Location: Noakhali (Hatiya)
• Minimum Salary: Tk. 39381 (Monthly)
• Experience: At least 2 years
• Published: 25 Sep 2024

 

Requirements

Education

• Bachelor of Social Science (Pass) in Development Studies, Bachelor of Science (BSc) in Economics or any other relevant subjects., Bachelor of Social Science (BSS)

Experience

• At least 2 years

Additional Requirements

• Age at most 45 years

• The incumbent will be based in Bhasanchar.
• Experience in Humanitarian Response, Development sector, preferably General Food Assistance Program.

Essential Competencies:

• Project Implementation Skill.
• Social/Community Mobilization Skill
• Facilitation Skill
• Reporting & Documentation
• Monitoring & Evaluation Skill
• Decision making
• Conflict resolution
• Leadership
• Self-development
• Problem solving
• Ability to work under pressure and manage workload effectively
• Supportive, effective, and a good team player
• Willing to adapt to IRW’s norms and values
• Advanced knowledge of Microsoft Excel and data analysis
• Working knowledge-Reading /Writing/Speaking/Listening in English & Bengali.
• Ability to communicate in local Chittagong / Rohingya dialect must.

  Desirable Competencies:

• Staff Management Planning
• Strategic Management
• Coordination/Advocacy/Networking/Communication Skill
• Analytical and organizational skills

Responsibilities & Context

Ensure the CFRM for the project participant according to the IR Principle and guideline- 30%

• Receiving & recording complaints and feedback from the rightsholders/ FDMNs regarding their entitlements under GFA project.
• Maintaining CFM channel (Submission and response collection) in coordination with the donor- WFP.
• Ensure registering regular complaints and Feedback
• Assist beneficiaries in solving problems in the distribution center.
• Ensuring the entitlement to the complainants as per WFP response against the relevant complaint.
• Support finalizing the project participant by ensuring endorsement and validation from relevant authorities
• Daily CFM report submission to WFP and MEAL Officer

Implementation Project interventions on CFRM- 20%

• Organize pre and post-distribution meetings with stakeholders.
• Organize pre- and post-distribution meetings with retailers, volunteers, & other stakeholders for the smooth operation of the FFM and e-voucher outlets.
• Data collection through online software like Kobo Toolbox, ODK for PDM and other studies in the project.
• Monthly reporting on the status of complaints and feedback, and response (from WFP).
• Monthly reporting on Dummy Card bills and retailer’s payments (for Fresh Food Market).

Mobilize the FDMN community for receiving complaints and response – 20%

• Organise awareness sessions in connection with project objectives and goals
• Issue token after receiving complaints
• Dummy token issue and support to field staff for mobilization
• Support to outlet-level Crowd management

Do effective and appropriate networking and coordination with different stakeholders to ensure CFRM-10%

• Effective communication with Majhi, SMS and protection sector for appropriate ensure through CFRM at the FDMN community in Bhasanchar.
• Involve Majhi, SMS volunteers and government representatives in the implementation of the project.

• Liaison & Networking with different stakeholders for referral

linkage

Monitoring & Evaluation -10%

• Collect data, analyze and prepare report
• Regular monitoring of the outlet and FFM activities and conduct onsite monitoring, exit monitoring, and food safety and quality monitoring.
• Monitor project activities and identify areas for improvement on CFRM from the field.

Others-10%

• Maintain the stock book, inventory and other essential registers properly and timely in an effective manner.
• Support in the procurement of materials like requisition, follow-up, etc.
• Willing and able to travel frequently for extended periods and to remote areas of the projects.
• Willing and able to travel frequently for extended Activities. periods and to remote areas of the projects and able to travel frequently for extended periods and to remote areas of the projects.
• Participate & involved with seasonal programs (Ramadan, Qurbani, Winterization, etc.) activities
• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program’s goals on safeguarding implementation and as well as Act as a key source of support, guidance, and expertise on safeguarding. for establishing a safe working environment
• Being a member of Islamic Relief as a child-friendly organization, it is the core responsibility and obligation of each staff member to understand and obey IR Child Protection & PSEA Policy and respond accordingly as and when required
• Perform any other duties assigned by the Supervisor.

Compensation & Other Benefits

• Mobile bill, Tour allowance, Provident fund, Insurance, Gratuity
• Festival Bonus: 1

• Hardship Allowance (10% of the monthly salary for each month)
• Free Accommodation Facility
• Rest and Recreation Leave
• Other benefits will be provided as per organizational HR Policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Noakhali (Hatiya)

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