SATORI Ltd.

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Summary

Education

Branch: Gulshan-2 & Banani-11

RESPONSIBILITIES:

Regular Activities:

Ensure the branch is fully operational during business hours, with all departments functioning efficiently.
Ensure POS systems, retail software, and other operational tools are functioning correctly and staff are trained in their use.

Sales:

Set monthly sales Target basis and plan to achieve.
Monitor daily, weekly, and monthly sales figure and feedback to team
Monitor individual and team performance, providing training and recognition to drive results.

Cash Management

Supervise till operations, reconcile daily sales with register reconciliation, bank deposits to CRM, and ensure accurate end-of-day reports
Ensure compliance with loss prevention policies and minimize financial discrepancies.
Monitor utility costs, maintenance expenses, and supplier contracts to manage expenditures effectively.
Budgeting ad Cost Control
Prepare and manage branch budgets, ensuring expenses remain within approved limits.
Identify cost-saving opportunities without compromising service or product quality.

Customer Experience

Ensure that all customers receive an outstanding service, whether in-store, on the phone, or online
Monitor service standards and address customer feedback promptly.
Gather and analyze feedback to identify service gaps and improvement opportunities.
Handle complex customer issues and complaints professionally and efficiently.
Empower staff to resolve common issues and escalate only serious or sensitive matters.

Inventory Control

Monitor stock levels and conduct regular inventory checks.
Manage orders to maintain optimal stock without overstocking or understocking.
Oversee receiving and storing of merchandise; ensure correct pricing and tagging.
Ensure shipment order system is maintained properly
Establish procedures to reduce theft, damage, and administrative errors that impact profitability.

Reporting & Analysis:

Daily Report: Ensure DMR, Point sheet, Attendance, Customer call report
Weekly Report: Ensure sales report, Inventory report and customer conversion report
Ensure and check Preserve required data like customer buying patterns and market trends.

Staff Management

Participate in recruiting, interviewing, and selecting qualified candidates.
Provide onboarding and continuous training on sales techniques, product knowledge, and customer service.

LUCRATIVE PACKAGE OF COMPENSATION:

Full Time

Dhaka (Banani, GULSHAN 2)

To apply for this job email your details to admin@chakricircular.com