FORTIS GROUP
FORTIS GROUP
FORTIS GROUP
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Summary
- Vacancy: —
- Age: 30 to 35 years
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: 3 to 5 years
- Published: 30 Jun 2024
Requirements
Education
- Bachelor’s Degree / Diploma in Hotel Management
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
Hotel, Resort
Additional Requirements
- Age 30 to 35 years
Responsibilities & Context
- Managing and training the concierge, night auditor and team of receptionists.
- Liaising with other departments.
- Trains, cross–trains, and retrain all front office personnel.
- Participates in the selection of front office personnel.
- Maintain records of all data, forecast the arrival and departure of guests on an everyday basis, and ensure an effective night team to ensure smooth operations.
- Analyze all guest complaints and requests and ensure timely resolution for all.
- Supervise the working of all team members and ensure the achievement of all front office objectives according to quality standards.
- Monitor the work of staff and ensure efficient maintenance of all rooms according to resort standards.
- Ensuring the front desk provides professional and friendly customer service.
- Dealing with customers, including handling complaints when they come to the desk.
- Troubleshooting emergencies.
- Scheduling your staff rotation.
- Schedules the front office staff.
- Supervises workload during shifts.
- Maintain a Record of room inventory for the facility and ensure optimal level of customer satisfaction.
- Monitor all activities of the front desk on an everyday basis and ensure compliance with all policies and procedures to maintain exceptional quality of services.
- Supervise all account and finance-related processes, such as payroll, to ensure timely payment.
- Evaluate the job performance of each front office employee.
- Maintains working relationships and communicates with all departments.
- Administer all operations of front desk operations such as concierge service and guest relations.
Skills & Expertise
Front Desk
Front Desk Management
Front Office
Front Office Operations
Receptionist/ Front Desk
Compensation & Other Benefits
- Mobile bill
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
- Service Charge
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka