FORTIS GROUP
FORTIS GROUP
FORTIS GROUP
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Summary
- Vacancy: —
- Age: 25 to 30 years
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: 3 to 5 years
- Published: 25 Jun 2024
Requirements
Education
- Bachelor of Business Administration (BBA) in Hospitality Management, Post Graduate Diploma (PGD) in Hospitality Management
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
Embassies/Foreign Consulate, Hotel, Airline, Resort
Additional Requirements
- Age 25 to 30 years
Responsibilities & Context
- Welcome guests during check-in and give a fond farewell to guests during checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the resort, city as well as competition.
- Detailed information regarding guest arrivals and guest requirements.
- Have up-to-date information on daily room occupancy, providing excellent customer service as per hotel & resort standards.
- Greeting guests as they enter and exit the resort.
- Providing information regarding the resort, town attractions, activities, etc.
- Check on reservations and complete their pre-registration formalities.
- Allocate daylong & evening packages to all guests.
- Maintain up-to-date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes in the appropriate fields on the profile.
- Coordinate with housekeeping for clearing of rooms & other area.
- Collect Guest feedback during guest departure, along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization, time management skills, and attention to detail.
- Must be guest service-focused and a team player.
- A positive attitude and outgoing personality is essential.
- Ability to relate well to resort guests and employees.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Maintain department work & associate on behalf of the Front Office Manager in his absence.
- Check driver’s overtime work with the team as a team player.
Skills & Expertise
Front Desk
Front Desk Management
Front Office
Front Office Operations
Compensation & Other Benefits
- Mobile bill
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
- Service Charge
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka