Asst. Manager/ Manager, Customer Experience

Apex Data Management & IT Ltd

Apex Data Management & IT Ltd

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Summary

• Vacancy: 1
• Age: 24 to 35 years
• Location: Dhaka (Banani)
• Salary: Negotiable
• Experience: 4 to 8 years
• Published: 12 Jan 2025

Requirements

Education

• Bachelor/Honors

Experience

• 4 to 8 years

Additional Requirements

• Age 24 to 35 years

Responsibilities & Context

Essential​ Duties &​ Responsibilities:

The essential functions include but are not limited to the following:

• Work with the Manager in planning, organizing, and coordinating daily operational activities.
• Oversee the execution of tasks and projects, ensuring client deadlines are met.
• Supervise and provide guidance to team members, ensuring they understand their roles and responsibilities.
• Foster a positive work environment that promotes teamwork, collaboration, and open communication.
• Develop and implement strategies to enhance customer satisfaction, loyalty, and retention by improving the end-to-end customer journey.
• Lead and mentor cross-functional teams to deliver high-quality service and meet business objectives, while fostering a customer-centric culture.
• Identify and pursue growth opportunities, including new markets, partnerships, and innovative solutions that align with business goals.
• Build and maintain relationships with key stakeholders, partners, and clients to drive long-term business growth.
• End-to-end customer service.
• Quality assurance of the services generated by stakeholders.
• Analyze customer feedback, market trends, and performance metrics to inform decision-making and continuously improve service delivery.
• Develop revenue-generating strategies, revenue generation and meet business delivery targets.
• Identify inefficiencies and implement process improvements to enhance operational efficiency and customer experience.
• Provide regular updates and insights to senior management on customer experience outcomes, business development progress, and performance against goals. Set and review performance goals daily, weekly, monthly, and annually.
• Ensuring timely service delivery in line with Apex DMIT’s brand promises.
• Keep current on company information and materials.
• Keep current on the company’s marketing strategies.
• Be an Apex DMIT Ltd. flag bearer on and off the job.
• Attend and actively participate in all team meetings, and workshops/training.

Skills & Expertise

Analytical capabilities

Cross cultural

Customer Centricity

Decision making capabilities

English Communicatin Skill

English typing

Excellent computer literacy

good listening skill

Positive attitude

Very good team player

Compensation & Other Benefits

• T/A, Weekly 2 holidays
• Festival Bonus: 2

• Sales Incentive Quarterly/Half yearly
• Loyalty Bonus (Once After 2 Years)
• Long Service Award
• Performance Review Periodically
• Structured Training & Development Program (Yearlong)

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Job Highlights

Night Shift :*Please proceed with applying only if the working hours suit you.

Male: Work Time: 6 PM to 3 AM

Female: Work Time: 9 PM to 6 AM

Work Days: 5 Days (Monday- Friday)

Weekend: 2 Days (Saturday- Sunday)

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