Bengal Islami Life Insurance Ltd Head of Customer Care
Requirements
Education
- Bachelor/Honors
- Masters
- Master’s Degree in Business Administration, Marketing, Management, or a related field from a recognized university.
- Bachelor’s Degree holders with extensive experience in customer service leadership roles will also be considered.
Experience
- At least 5 years
- The applicants should have experience in the following business area(s): Insurance
Additional Requirements
Skills & Competencies Required:
- Minimum 05 years’ experience in customer service (experience in life insurance/financial services preferred).
- Strong leadership, team management, and motivational skills.
- Excellent communication (Bangla & English) and interpersonal abilities.
- Problem-solving aptitude with a customer-centric mindset.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in MS Office and familiarity with customer service software/IMS systems.
Responsibilities & Context
Location: Head Office, Dhaka
About Us: Bengal Islami Life Insurance Limited is a leading Shariah-compliant life insurance company dedicated to delivering innovative products and exceptional service to our valued policyholders. We are seeking a dynamic, experienced, and service-oriented professional to lead our Customer Care Department and enhance customer satisfaction across all touchpoints.
Key Responsibilities:
- Lead, manage, and supervise the Customer Care Department to ensure efficient service delivery.
- Develop and implement customer service policies, procedures, and service standards.
- Monitor customer interactions to ensure quality, compliance, and professionalism.
- Handle escalated customer queries, complaints, and disputes with empathy and prompt resolution.
- Conduct regular training, coaching, and performance evaluations for the customer care team.
- Collaborate with other departments to resolve customer issues and improve service processes.
- Prepare periodic reports on customer service performance, trends, and improvements.
- Drive customer experience enhancement initiatives to align with the company’s service excellence goals.
Compensation & Other Benefits
Salary & Benefits:
- Salary: Attractive remuneration package will be offered based on experience and qualifications.
Fringe Benefits:
- 02 (Two) Festival bonuses
- Group Life and Health Insurance (Self, Spouse and Children)
- Gratuity
- Provident Fund
- Partially subsidized lunch facilities
Employment Status
Full Time
Job Location
Dhaka (Motijheel)