Call Center Agent (Service Delivery Department)

Agni Systems Limited

 

Agni Systems Limited

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Summary

• Vacancy: 05
• Age: 24 to 32 years
• Location: Dhaka
• Salary: Tk. 15000 – 20000 (Monthly)
• Experience: 1 to 2 years
• Published: 8 May 2024

 

Requirements

Education

• Bachelor/Honors, Masters

Experience

• 1 to 2 years
• The applicants should have experience in the following business area(s):
  Software Company, ISP
• Freshers are also encouraged to apply.

Additional Requirements

• Age 24 to 32 years

Responsibilities & Context

• Handle inbound and outbound calls from customers regarding internet services, billing inquiries, technical support, and general assistance.
• Provide prompt and efficient resolution to customer issues, escalating complex cases when necessary.
• Educate customers on the company’s various internet plans, packages, and promotions.
• Accurately record customer information, interactions, and transactions in the database system.
• Follow standard operating procedures and guidelines to maintain quality service delivery.
• Collaborate with team members and departments to ensure seamless customer experience and problem resolution.
• Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction metrics.
• Stay updated on company products, services, and policies to address customer inquiries and concerns effectively.
• Adhere to compliance regulations and maintain confidentiality of customer information.
• Continuously seek opportunities for self-improvement and professional development.

Skills & Expertise

Customer Support/ Client Service

Good Communication Skill (Bangla and English)

Internet browsing & online work ability.

Multi tasking ability

Proactive and Positive attitude

Proficient in MS Office Applications

Strong inter personal and communication skills

Strong technical and business communication skills

Compensation & Other Benefits

• Mobile bill, Profit share, Provident fund, Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per company policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

To further bolster our business growth and operational efficiency, we seek dynamic and career-oriented individuals for the position of Call Center Agent within our SDv. Candidates with experience in the ISP/IIG field are encouraged to apply.

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