Ecruise Corporation

Summary

Education

Experience

1 to 3 years
The applicants should have experience in the following business area(s):
Call Center
Freshers are also encouraged to apply.

Additional Requirements

The applicants should have experience in the following area(s): Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Counseling, Guest Relations/Services
Must Have experience in International Call Center Industry
Must have experience deal with USA Client over the phone

The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
Receive & make calls to the customers.
Capable of handling customer queries/complaints instantly.
Capable of handling Inbound/outbound calls.
Excellent negotiation skill and sound knowledge in diagnostic marketing.
Make an appointment as per customer requirement.
Closely work with phlebotomists and follow-up as per appointment.
Closely work with a report coordinator for sending reports to the patient.
Follow-up FO to send a report to the patient’s residence.
Follow-up existing customers from time to time.
Maintain data for home collection and executive health check up patients.
Collect customer’s feedback.
Strong interpersonal and communication skills. Ensure customer satisfaction.
Positive attitude and self motivation.

customer care management

Work at office

Full Time

Dhaka