Call Center Executive

Toticell Health & Research

 

Toticell Health & Research

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Summary

• Vacancy: 03
• Age: 25 to 35 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 2 to 3 years
• Published: 5 Jun 2024

 

Requirements

Education

• Bachelor/Honors

Experience

• 2 to 3 years

Additional Requirements

• Age 25 to 35 years

• Prior experience in a call center or healthcare setting is highly desirable;
• Excellent communication skills (both verbal and written);
• Proficient in using computer systems and relevant software applications;
• Strong organizational skills and attention to detail;
• Ability to handle stressful situations with empathy and professionalism;
• Knowledge of medical terminology and healthcare regulations is a plus;
• Flexibility to work in shifts, including weekends and holidays.
• Adaptability to work in other sister concerns, if necessary

Responsibilities & Context

• Manage inbound and outbound calls related to patient inquiries and appointments.
• Provide information about clinic services, doctors’ availability, and appointment scheduling.
• Assist patients with inquiries about medical procedures, insurance and billing;
• Resolve patient concerns and escalated issues to the appropriate departments when necessary.
• Maintain accurate and up-to-date patient records in the clinic’s database;
• Ensure patient confidentiality and adhere to all healthcare regulations and standards.
• Coordinate with medical staffs to ensure smooth patient flow and service delivery.
• Meet personal and team performance targets.

Compensation & Other Benefits

· Competitive salary and performance-based bonuses;

· Comprehensive training and professional development opportunities;

· A supportive and friendly work environment;

·Opportunities for career advancement within the clinic;

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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