Toticell Health & Research
Toticell Health & Research
Toticell Health & Research
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Summary
- Vacancy: 03
- Age: 25 to 35 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 2 to 3 years
- Published: 5 Jun 2024
Requirements
Education
- Bachelor/Honors
Experience
- 2 to 3 years
Additional Requirements
- Age 25 to 35 years
- Prior experience in a call center or healthcare setting is highly desirable;
- Excellent communication skills (both verbal and written);
- Proficient in using computer systems and relevant software applications;
- Strong organizational skills and attention to detail;
- Ability to handle stressful situations with empathy and professionalism;
- Knowledge of medical terminology and healthcare regulations is a plus;
- Flexibility to work in shifts, including weekends and holidays.
- Adaptability to work in other sister concerns, if necessary
Responsibilities & Context
- Manage inbound and outbound calls related to patient inquiries and appointments.
- Provide information about clinic services, doctors’ availability, and appointment scheduling.
- Assist patients with inquiries about medical procedures, insurance and billing;
- Resolve patient concerns and escalated issues to the appropriate departments when necessary.
- Maintain accurate and up-to-date patient records in the clinic’s database;
- Ensure patient confidentiality and adhere to all healthcare regulations and standards.
- Coordinate with medical staffs to ensure smooth patient flow and service delivery.
- Meet personal and team performance targets.
Compensation & Other Benefits
· Competitive salary and performance-based bonuses;
· Comprehensive training and professional development opportunities;
· A supportive and friendly work environment;
·Opportunities for career advancement within the clinic;
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka