Call Center Executive (night Shift) – Virtual

Customer Communication

• Handle inbound and outbound calls in a professional and friendly manner.
• Respond to patient inquiries regarding services, treatments, and schedules.
• Provide accurate information and resolve issues efficiently.

Appointment Management

• Schedule, confirm, and reschedule patient appointments.
• Coordinate with doctors and wellness consultants for availability.
• Maintain proper records in the appointment management system.

Service Promotion

• Inform callers about new wellness programs, packages, or promotions.
• Assist in patient follow-ups and encourage repeat visits.

Data Management

• Record call logs, feedback, and appointment details accurately.
• Maintain confidentiality of patient information at all times.

Coordination & Support

• Work closely with front desk and administrative teams.
• Report daily call activity and booking reports to the supervisor.

Professional Conduct

• Maintain a polite, empathetic, and service-oriented approach.
• Uphold the wellness center’s reputation through effective communication.