Call Center Representative and Facebook Page Moderator

We are looking for a dynamic and customer-focused individual who will handle both phone-based communication (call center) and online communication (Facebook page moderation). The selected candidate will be responsible for answering customer inquiries, providing accurate information, resolving issues, and maintaining a positive brand image across communication channels. This role requires excellent communication skills, patience, and the ability to manage multiple tasks efficiently.

Job Responsibilities

• Handle inbound and outbound customer calls in a polite and professional manner
• Respond to customer inquiries and provide accurate information about our services
• Record customer information, feedback, and issues in the system
• Resolve customer complaints or escalate to the proper department when necessary
• Maintain strong customer satisfaction and meet daily/weekly call targets
• Reply to Facebook page inbox messages promptly and professionally
• Monitor page comments and manage negative or inappropriate interactions
• Assist in posting and updating content on the Facebook page
• Generate leads and engage with the online community to build trust
• Observe unusual activities on the page and report to management
• Collaborate with team members and follow supervisor instructions
• Prepare and submit regular reports on communication activities